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"Very friendly staff and great location!"

"Stayed in the overwater bungalow and it was phenomenal... living right on top of the beautiful reef with the large wall was a dream. Check in and check out were comfortable and easy, with the resort making it easy to enjoy all the amenities even after check out time. Will definitely recommend over and over!"

"Very friendly staff and convenient to get around whether its by foot or by Sheraton taxi"

"Staff are wonderful and the Golden Cowrie would beat many prenoum resturants in Sydney"

"It was a good hoteo"

"Is the most beautiful place that I visited in my life. The hotel is amazing and the people are very friendly. I definitely will be back."

"I love the location of the hotel . Also the it’s convenient to walk around the beach."

"We booked a room to have before our late evening flight. When we arrived at noon, they were able to accommodate us for early check-in which was a dream! The also helped for us to arrange a taxi to the mud pool and hot springs. We ate at the Palms Restaurant and the food was great!! I had read that some of the rooms were dated and/or moldy, but we did not experience any of that! Very pleased with the condition and cleanliness of our room. It worked out as an awesome solution for our needs!"

"The property is beautiful and the overwater bungalows are well maintained! Breakfast buffet didn’t disappoint either - very good selection of a wide variety of items. Staff at the resort were underwhelming unfortunately in terms of service. This started with my pre-arrival communications with their concierge, which was consistently delayed and slow on Thalasso’s end. This only continued during my stay at the property. Many staff at the pool and restaurants didn’t even speak or understand fluent English. Due to their poor communication skills, they never extended to help in any capacity like providing towels, bringing water, checking in, etc. Overall pretty mixed experience. Expected much better service given how nice the property is. "