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"Our stay here was amazing. This hotel has set the standard for all other hotels in Japan. With the kindest staff and attention to detail goes unmatched. My family and I didn’t want to leave. Thank you for a great stay Hyatt Regency Resort and Spa!"

"We had such an amazing stay at this hotel, our stay was only two nights and we wish we could have stayed longer. Not only was the hotel clean, quiet, and easy to get to, but the view from our room was beyond amazing. The ammenities were so lovely, with a quiet onsen spa with views of Fuji, and easy access to a hiking trail that leads to a beautiful viewpoint up on the hills. If youre looking for a luxury hotel with once in a lifetime views of mt Fuji, this is the place for you. "

"I loved my stay at Hakone Airu. It was peaceful, quiet and the staff were able to speak English. The facility was very tourist friendly. I absolutely loved the private onsen and being able to dip in and out whenever we liked. The lounge space next to the private onsen is such a bonus. The bathroom and shower were very clean as well. The only slight discomfort was the fact the shower is exposed to the outside so can be very cold when you initially step in the shower during winter time. "

"Beautiful property and wonderful service. "

"This is a small, charming onsen hotel with three separate bathing areas. Don’t expect it to be very modern, but the staff are truly exceptional and will go out of their way to make sure your stay is pleasant. Short walk to the cable car stop and easy access to Gora trains. I wish I’d stayed longer."

"Peak onsen experience for the price. The dinner is a bit expensive and only did it once. So far everything is great."

"nice and quiet, perfect services"

"Relaxing place to rest"

"Loved the private onsen with the view of the lake and Mt. Fuji. Unforgettable."