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Hakone Airu

4.0 star property
Ryokan with free valet parking, in the vicinity of Odawara Castle

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Photo gallery for Hakone Airu

Separate tub and shower, spring water tub, free toiletries, hair dryer
Interior entrance
Hot springs
Terrace/patio
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping
The current price is SAR 1,647
SAR 1,819 total
1 Jun - 2 Jun

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Separate tub and shower, spring water tub, free toiletries, hair dryer

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

Down comforters, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room_Dinner Included _, Non Smoking, Mountain View 2F, C/O 9am, Open-air bath, Private Meal

Ryokan dining

Standard Room_Dinner Included _, Non Smoking, Mountain View 2F, C/O 9am, Open-air bath, Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, C/O 9 am, Open-air bath, Private Meal

Ryokan dining

Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, C/O 9 am, Open-air bath, Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

Down comforters, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service - dining

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F - Dinner Included, C/O 9am, Open-air bath, Private Meal

Ryokan dining

Superior Room, Non Smoking, Mountain View 3F - Dinner Included, C/O 9am, Open-air bath, Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service - dining

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down comforters, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

Room service - dining

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Rental Kimono

Down comforters, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Rental Kimono

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Rental Kimono

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Rental Kimono

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Rental Kimono

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Rental Kimono

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Refrigerator
LCD TV
Down duvet
Free extra futon mattress
Separate bathtub and shower
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons

About the neighborhood

Map
499-1 Yumoto, Hakone, Kanagawa, 250-0311

What's nearby

  • Tenzan Onsen - 18 min walk - 1.6 km
  • Hakone Open Air Museum - 12 min drive - 8.8 km
  • Hakone Kowakien Yunessun - 13 min drive - 9.2 km
  • Hakone Shrine - 13 min drive - 11.3 km
  • Lake Ashi - 20 min drive - 13.0 km

Getting around

  • Hakone Yumoto Station - 10 min walk
  • Kowakidani Station - 11 min drive
  • Haneda Airport (HND) - 72 min drive

Restaurants

  • ‪山そば - ‬9 min walk
  • ‪はつ花そば 新館 - ‬4 min walk
  • ‪日清亭本店 - ‬7 min walk
  • ‪画廊喫茶 ユトリロ - ‬8 min walk
  • ‪ステーキハウス吉池 - ‬4 min walk

About this property

Hakone Airu

Upscale ryokan near Odawara Castle
Located close to Hakone Open Air Museum, Hakone Airu provides an indoor mineral hot spring (onsen), a terrace, and designer stores on site. For some rest and relaxation, visit the 2 hot springs, and indulge in aromatherapy or a massage. The on-site Japanese cuisine diner, private dining, offers breakfast, dinner, and kids' meals. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a coffee shop/cafe and a bar.
Additional perks include:
  • Free self parking, valet parking, and extended parking
  • Cooked-to-order breakfast (surcharge), hot springs on site, and an area shuttle
  • A front-desk safe, an elevator, and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hakone Airu feature comforts such as furnished balconies and air conditioning, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Highchairs, baby baths, and children's dinnerware
  • Down comforters and free extra futons
  • Bathrooms with spring water tubs and toilets with electronic bidets
  • 55-inch LCD TVs with digital channels and DVD players
  • Wardrobes/closets, refrigerators, and electric kettles

Languages

English, Japanese

Similar properties

Exterior

Hakone Kowakien TEN-YU

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
9.4 out of 10, Exceptional, 1,400 reviews
The price is SAR 1,965
SAR 2,385 total
28 May - 29 May
Hakone Kowakien TEN-YU

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge) up to 1 km
  • Bus station shuttle (surcharge)
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free uncovered extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 8:30 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Kaiseki meal
  • Tea service

Restaurants on site

  • private dining

Things to do

  • 2 hot springs
  • Designer stores
  • Shopping

Family friendly

  • Baby bath
  • Children's dinnerware
  • DVD player
  • Highchair
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • In the mountains
  • Terrace

Spa

  • 2 hot springs
  • Aromatherapy
  • Hot springs open from 3:00 PM - 9:00 AM
  • Hot springs water temperature - 104 ºF
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • Elevator

More

  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free extra futon

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels
  • DVD player

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Geta (wooden sandals)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Tatami (woven mat) flooring
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: JPY 3300

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.
Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: JPY 3300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking, access to the public bathing facility, and high chair
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as meals.

We should mention

Hot springs access available from 3:00 PM to 9:00 AM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Guests with tattoos will be required to follow specific instructions when using the onsite public bathing facilities; more details are available at check-in

Property is also known as

Hakone Airu Inn
Hakone Airu Ryokan
Hakone Airu Hakone
Hakone Airu Ryokan Hakone

Frequently asked questions

Is Hakone Airu pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hakone Airu?

Self parking and valet parking are free at this property.

What time is check-in at Hakone Airu?

Check-in start time: 3:00 PM; Check-in end time: 6:30 PM. Late check-in is available during limited hours.

What time is check-out at Hakone Airu?

Check-out is at 10 AM. Late check-out is available for JPY 3300 (subject to availability).

Where is Hakone Airu located?

Located in Yumoto, this ryokan is within 6 mi (10 km) of Odawara Castle, Hakone Open Air Museum, and Hakone Gora Park. Hakone Kowakien Yunessun and Hakone Shrine are also within 9 mi (15 km). Hakone Yumoto Station is 10 minutes by foot.

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Hakone Airu Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 378 out of 559 reviews
Rating 8 - Good. 114 out of 559 reviews
Rating 6 - Okay. 40 out of 559 reviews
Rating 4 - Poor. 18 out of 559 reviews
Rating 2 - Terrible. 9 out of 559 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice ryokan, the private onsen was the biggest highlight.
Stayed 1 night in Apr 2025

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a peaceful and authentic hotel, that's the place to stay!
Stayed 1 night in Apr 2025

10/10 Excellent

Grabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place with amazing staff
Stayed 1 night in Apr 2025

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With top notch experience options for dining, massage booking options, and private onsens, it doesn't get much better than this wonderful location. There isn't a spectacular view, but it is decent, and the room, and how they treat you, is astounding. From an awesome lobby and common areas, to a spacious room and incredible experience, this is a place I would love to return to.
Stayed 1 night in Apr 2025

10/10 Excellent

Jade

Liked: Staff & service, amenities
Get property, relaxing onsen!
Stayed 1 night in Apr 2025

10/10 Excellent

Winnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property. Wish we stayed another night.
Stayed 1 night in Apr 2025

8/10 Good

Trieu-Tien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! The mountain view from our room was breathtaking and our hotel staff was very attentive and helpful

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the experience
Stayed 1 night in Apr 2025

8/10 Good

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good, food quality and options could improve
Stayed 1 night in Apr 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
This ryokan is absolutely beautiful. The staff was very kind and exceeded our expectations in everyway. I would recommend this hotel to all my family and friends. The view from our personal onsen was beautiful. After a week of walking around tokyo it was the perfect way to relax. The food was great and we loved our personal dinning area. I have no complaints at all. If you are looking to stay in hakone, stay in Hakone Airu.

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay. It was such a rejuvenating experience! The mat beds were probably the most comfortable sleep we’ve ever gotten and the always hot hot spring tub will be something I dream about forever. Food was amazing, although the portions are almost too much for one meal. We left each meal stuff beyond belief and partially dreaded not being hungry enough to eat the next one haha. Such an amazing stay, we would most definitely come back again!
Stayed 2 nights in Apr 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible relaxation! A fair price for a glam and romantic traditional Japanese resort experience. The food was also great and we loved the outdoor private onsen.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and very relaxing. The food was amazing here and really enjoyed the traditional Japanese details.
Stayed 2 nights in Dec 2024

10/10 Excellent

YING XIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great dining experience
Stayed 1 night in Jan 2025

10/10 Excellent

Aziza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing stay at this beautiful spot! Plan getting there ahead cause not all taxis will go right up to it but once we walked in it was a paradise! Greeted at the door, with the ultimate Balinese experience and hospitality with a welcome drink, custom options, a massage treatment to choose from, and then the room- wow! What a view over the hills with the onsen tub on the balcony!! The amenities, the robes, the traditional tatami and floor bedding- such an authentic yet comfortable experience! The private and catered dinner and breakfast experience along this tranquility was not only delicious but made us feel like royalty! The best part was the friendliness and attention of all staff! Thank you!!
Stayed 1 night in Apr 2025

10/10 Excellent

Shivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t write reviews. That being said; the staff are incredibly kind and patient. The rooms felt quite traditional and the private onsen provided great serenity and relaxation. I would stay here again if given the chance.
Stayed 1 night in Feb 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2025

6/10 Okay

Lita

Liked: Cleanliness, staff & service, property conditions & facilities
The food was excellent. Facilities is good. However, our room has a defective thermostat. There’s no other room to move us on the night of our stay. The property did not have a portable heater . Property doesn’t have extra blankets to use . It was cold in the room. The following morning at check out we notified the staff. They help us and apologized for the inconvenience.
Stayed 1 night in Apr 2025

10/10 Excellent

WeiWei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Hakone Airu. It was peaceful, quiet and the staff were able to speak English. The facility was very tourist friendly. I absolutely loved the private onsen and being able to dip in and out whenever we liked. The lounge space next to the private onsen is such a bonus. The bathroom and shower were very clean as well. The only slight discomfort was the fact the shower is exposed to the outside so can be very cold when you initially step in the shower during winter time.
Stayed 2 nights in Jan 2025

10/10 Excellent

Cheuk Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's located a little up the hill, which provides a nice view. But not much dining option unless you walk down the hill to the main street. Very nice room and staffs are helpful and friendly.
Stayed 1 night in Nov 2024

6/10 Okay

venci

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is nice and clean. Dining room staff was nice but food was mediocre. Front office staff can be more guest service focused and speak better English
Stayed 1 night in Dec 2024

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
I would highly recommend this hotel. We had a room with a private onsen and enjoyed sitting in it whenever we wanted. A private breakfast and dinner are included and the food was amazing. No need to pay for expensive Kaiseki. We have never felt so pampered.
Stayed 2 nights in Jan 2025

10/10 Excellent

suzann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ohnsen in ourc room was amazing with a spectacular view. The staff go out of their way to make sure your stay is fabulous.
Stayed 1 night in Nov 2024

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort, focused on rest and relaxation. The staff were very responsive, and took care of everything. There is no exercise room, and no western style chairs in the rooms.
Stayed 2 nights in Dec 2024

10/10 Excellent

Monica Marcell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience to have a room with a private onsen. The environment was so peaceful and serene. The staff was super accommodating & kind!
Stayed 1 night in Oct 2024