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"Excellent service and hotel. However, the pillows were very hard and uncomfortable. Everything else was great. "

"Clean, quiet, wonderful breakfast. Great service. Bar serves good food. Walkable to every where I want to go. "

"Very good welcomeing clean"

"Would certainly go again"

"Beds were not the most comfortable "

"We will definitely stay again."

"Visited for our 32nd wedding anniversary and was not disappointed. Booked a classic double room but when we arrived were informed that they upgraded us to an executive room which was really large and immaculately prepared. We had use of the spa facilities if needed for additional cost but free use of the swimming pool, jacuzzi and sauna for 1 hour per day which made for a relaxing time after a long walk around York. Breakfast was really nice with a large choice of continental and cooked items. Our morning waitress, Millie, was extremely helpful with all of our requests especially with regard to help with the afternoon tea menu. "

"Our stay was absolutely amazing. The hotel was amazing. No problems at all. The staff were were nice, friendly and very helpful. Will definitely be back."

"Great location with lots of cafes and shops right on the doorstep. Staff in hotel and restaurant very friendly and helpful. Bed very comfortable, quiet area and not much traffic around. Excellent gem of a hotel."