Find Waterpark Hotels in Puerto Plata

"The place is georgous, restaurants take cards! When staying here you should for at least a week to see all the sites.... Amazing place I plan to come back!"

"Wish I could leave a review of the Villa separate from Ocean Village as a whole. The villa we stayed in was clean & had everything we needed. The owner was gracious enough to stop by, introduce himself and ask if we needed anything. I would give his Villa 5 stars. But the property as a whole, Ocean Village, was awful. We were there for a wedding. The guards gave us a hard time every time we left the property and wanted to return. Why they don't have parking passes or something like it, so the...

"We arrived late after checkin and the property manager was very kind and so easy work with. Would stay again just for the ease of use. Thank you."

"In general the staff was friendly but poorly trained and had very limited communication skills. Suite was very modern but not practical. (Only mirrors in bathroom. Bathroom lights so poor hard to shave. Electricity failures common, water would cease running without warning. Particularly bothersome in the shower. Air conditioning so loud when on that it couldn't be used while sleeping. Beach had fancy beds rather than lounges, but no where near enough to handle the crowd. Guest joke, "ask...

"Staff is well mannered and willing to help. In fact, both the reception receptionist team and security staff made it a point to make my family feel well taken care of. An example of this was ensuring that we found a place for takeout for dinner on her first day visiting. Thank you, Willy and Juan for your exceptional service."

"They had to call out the technician for the bathroom, but his demeanor was hurendious. Bad customer service in his part, some German man with no customer service skills. Guess he was mad to be called out for 5 minutes to our villa to use a plunger only. Well the bad experience came about when we checked out and all of a sudden, the surprise visit from hotel staff that we MUST pay for a clogged toilet or they will charge my credit card. Spoke to another German lady and as they put her to speak to...