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"great for families"

"This place was beyond luxurious. I would say, perfection. I can’t say enough about the kind and welcoming staff. They go out of the way to ensure your comforts are met. They pay incredible attention to details and treat you wonderfully. The property grounds are immaculate. The dining options are amazing, and the food was cooked perfectly. I wish we had stayed longer, there are endless things to do at the property. We stayed in the Ambassador Suite, we were offered a discounted upgrade on arrival from our original reserved Garden view pool suite. This room was out of this world amazing. We did also see the original room we had booked and it was incredible as well. You can access all places through a short walk through the amazing bridges in the mangroves. You can also access via the continuous golf cart type vehicles that are readily available and comfortable. The beaches are perfect, with plenty of in beach dining. The salt water pool was our favorite, you are able to swim with fish that filter in from the ocean. There was a butler available to us to provide us with what ever we needed. We couldn’t be more satisfied. We can not wait to go and stay with TRS Yucatan again!"

"Excellent "

"Best hotel ever if you are visiting any of the parks this hotel is a must"

" The service was outstanding overall. The activities staff went above and beyond. The bartenders always aimed to please. The spa was a wonderful treat. We greatly enjoyed the different food, drink, and entertainment options. - The process for getting dinner reservations at the special restaurants was inconsistent and poorly communicated. We missed having a hot tub in the pool area. Not handicapped accessible-lots of steps, and a good amount of walking for a handicapped person. We had wonderful, personal service at all of the restaurants except the Mexican one. We had 2 lunches and a dinner there, and the service was slow. Tipping-the whole thing is unclear-publishing some guidelines for when to tip, how much is appropriate/expected would be so helpful for guests. "

"Why they don't have the Chill.out restaurant available in the packages."

"Everything was excellent "

"I recommend this hotel for a couple and family and a friend... I give them 10 star for the service and the clean wise and the food"

"The property did a great job hosting, there were different events daily and the beach was very close and clean. First time not being sold on a timeshare while at a facility. They even upgraded our room for free. Definitely recommend. "