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"The location is in the perfect. Close to all of the dining and shopping of Kawaramachi. Transport is easily accessible to many locations and walking distance to a lot of attractions. The staff were very friendly and helpful."

"Lovely relaxing stay. We booked the Hanare Karoi luxury twin with its own private open air onsen. It was much needed after all the walking so far this trip, we didn't need to go to the larger public baths on the other levels. They provided a shuttle bus from Ogoto Onsen station. The service was great from check in, to the staff at the restaurant for dinner and breakfast. The private lounge and unlimited Haagen Dazs icecream, drinks and juices was a really nice touch. We really enjoyed the dinner and breakfast in our own private dining area, with each dish intricately prepared and presented beautifully, the service was very attentive. "

"This was one of my favorite experiences while in Japan. Worth every penny. Our room ws lovely, the food was amazing, the service was top notch. "

"Accomodating to our request. Good breakfast buffett. Wonderful view of the lake. Great shop. "

"Loved having a drawer of kimonos to choose from to wear for our stay! The room was wonderful and we saw the beautiful sunrise from our bed. It was really a special experience. The private bath on our balcony was so nice and relaxing. The staff is super, very well trained and attentive. They make you feel special from the moment you walk in with a snack and a drink. We purchased some quality souvenirs from the gift shop. The half board is a grand experience. The onsens are unforgettable. I went early and had the whole place to myself."

"Love this hotel on Lake Biwa - lovely rooms with beautiful lake view. Nice onsen and good breakfast 😀"

"Perfectly on a train line surrounded by amenities and shops that suit all needs, the hotel is lovely and would recommend, likely too return in future"