Find Hotel with a Concierge in Monroe, MI

"I truly enjoyed the costumer service. Very welcoming and informative. We did not enjoy the pool area so much. Kids should not be allowed to play in the jacuzzi area. It was a mess and the water looked very dirty. Someone on the fourth floor was throwing full bottles of water at the pool from above almost injuring our kids and other people and children. We told security but nothing was done about it so we had to leave the pool area and our children were very disappointed. Also, I don’t agree with paying for parking. That’s unacceptable seeing that I’ve stayed at this hotel many times before and never experienced this. No breakfast vouchers or anything accommodating for this unnecessary charge. Anything would have been nice to accommodate us for these issues. Hopefully if we ever book this hotel again we will have a better experience."

"We booked this hotel for Veterans Day weekend and had a great experience overall. It’s located Downtown in what felt like a financial and business district. The lobby is nice, and valet parking was available, making things easy. There’s also a cool glass display in the lobby connected to a Science Museum for Kids, which my 8-year-old loved—a fantastic bonus. Many nearby coffee shops were closed on the weekend, but we found an awesome spot called Grindhrs just a couple of blocks away. Their coffee was excellent, and the homemade cinnamon syrup was a treat. We had breakfast at the hotel lobby restaurant twice. The pancakes were delicious, but the real highlight was the fantastic staff. Our server, Kerri, was super attentive and thoughtful. She brought crayons for my kid, made fresh decaf coffee just for me, and kept our waters and coffee refilled without us even needing to ask. Maher, who greeted us, was also wonderful—he brought us to-go cups, spent time chatting with us about our trip, and made us feel truly welcome. Their hospitality made our stay even better. The location worked great for us—it’s only about a 10-minute drive to the Toledo Zoo, which made it easy to get there and back. I also used the gym a few times. It had good treadmills, though one of the ellipticals was broken. It wasn’t a big deal since the gym was pretty empty most of the time. If you’re visiting Toledo, I highly recommend eating at Sidon, an outstanding Lebanese restaurant. "

"Convenient location to airport"

"The front desk worker is foxy "