Find Adventure Hotels in Mismaloya

"This is our second time came to Garza Blanca. The (front desk)concierge supervisor from Hotel Mousai is extremely rude. Because of him we doesn’t go to the Japanese restaurant there. It’s kind disappointing. Staff in Garza Blanca are very friendly. The drivers are super nice. I love the drinks here a lot! "

"Service staff is a bit rude and average. Need to improve."

"We had a great stay at Villa Mercedes. Hidden up in the hills above Mismaloya, we had great access to beaches and Zona Romantica with the feeling of being up in the jungle. Great view. Ample room for our extended family of k11.Gaby and Luz were great "

"Great resort but definitely short staffed. Check in was a nightmare with rooms canceled due to a computer issue. We were part of a wedding party of 150 guests so this was a huge deal for many of us. Room service world quote 30 minutes for delivery and on one occasion took an hour and a half! I’d prefer a true time so I can decide if I want to order or not. The staff tried their best but were handicapped due to hotels lack of staffing."

"Over exceeded all of my expectations. Resort was beautiful. The staff were all extremely helpful and friendly. "

"The property is in remodelation,no hot water, no air conditioner, dirty, and everything is old"

"Absolutely beautiful property and every staff was wonderful. Can’t wait to go back"

"I found everything was perfect. Friendly staff and lovely property. Will definitely come back again and would recommend it friends and family "