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"Lovely hotel, very friendly. "

"The hotel was excellent and the staff were lovely but we made the booking on hotels.com and when we arrived the hotel had no knowledge of us and this caused 10 minutes of extreme stress. Fortunately I was able to locate this reference, they found the booking and still had rooms so it got sorted. When we got to the room the pull out bed had not been made, again not the hotels fault as they weren't expecting us and they sorted it within 5 minutes. In summary big thums up to the hotel but the experience partially spoiled by the incompetence of Hotels.com as they had not placed my booking on the Hampton by Hilton system. I trust that hotels.com are going to credit back some or all of my one key credits due to your incompetence "

"The staff are all ways friendly and helpful "

"Nice quiet location,looks very nice on arrival driving up the drive,Nice staff,Clean, Nice food,very well priced, will visit again "

"Great location "

"Great hotel for a city stay. Attentive staff, quiet and comfortable rooms & great location for all the sites of Chester. "

"Wonderful hotel with very friendly and informative staff. We stayed just one night but would be happy to stay here again if we visit Chester again."

"Swimming pool. allowed us to book our wanted time slot. Thanks"

"Arrived prior to check in time , we knew room would’ve ready which wasn’t a problem. Able to leave luggage behind reception. Parking was payable when leaving your car, just scan the QR code at the machine. Able to sit in the bar and watch the comings and goings at Chester Rail station which is directly opposite the hotel. The bus stop for local buses & the hop on hop off bus tour of Chester is out of the hotel and to the left, literally a minute walk. Once checked in (our room was 1705) which is on 7th floor of the newer part of the hotel. My only gripe is there is only 1 lift and it was very slow. Great artefacts on display everywhere. Room was decorated very well, large bed and separate bath and shower. Some of the sealing at the bottom of shower could do with some attention, but apart from that there were no problems. Breakfast was very good, plenty of choice. We ate dinner in the restaurant on the Sunday night which had plenty of choice and was delicious. I would recommend booking dinner though. We were informed we would t need to book as wasn’t very busy, however when we went to eat we were turned away as we hadn’t booked. They did fit us in though eventually. Sunday night we had drinks in the bar. My tipple is a NZ Sauvignon Blanc but only able to purchase a bottle as they didn’t sell it by the glass, disappointingly they had none chilled. Would definitely recommend this hotel. "