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"Mgr on duty very helpful"

"Great location and very friendly staff."

"We arrived late after a full day on the slopes and check-in was a breeze everyone was very nice. We met 2 ladies sitting in the lobby who were still staying there from hurricane Helene. Amazing hospitality and love towards those affected by the storm. Will stay again!"

"The hotel was very luxurious and comfortable. I loved the hot tub and the fact that the tv can swing to face the hot tub. Overall I rate this stay for couples a 10/10. The only issue I had was the cleanliness of the room. There was dust accumulation in the corners and some of the silverware was not clean. In general I would rate it a 9.8/10 it’s a great get away spot for couples. "

"Michelle at the front desk was great , we locked ourselves out of our ajoining rooms and she was able to get us back into the rooms very quickly."

"We rented a three-bedroom suite to go ski in Sugar Moutain before Christmas. This property really surprised us on the location, cleanliness, amenities provided and lovely atmosphere. All of us LOVED this property and cannot wait to go back. First, the location is great, 1.4 miles from the ski resort, 2 miles from downtown Banner Elk, with a lot of dining options around. The suit is really well maintained, with a well equipped kitchen, providing nice cooking utencils, cups, plates, and bowls. The unit has central AC system, making it really nice and quiet. It also has a gaslog fireplace, super nice for winter. All the rooms in the suite are large and mattresses are very comfortable. The community has a activity center, providing games, puzzles and showing movies every night. We LOVE LOVE LOVE the vibe and were really surprised by the amenities provided. We cannot wait to go back next year. Thank you SO MUCH for the well managed property!"

"Highly recommend"

"Great place to stay any time of the year, but Christmas is beautiful ❤️"

"Comfy, Clean, and in a Convenient Location! "