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"The receptionist was amazing. Helpful, friendly and knowledgeable. Really set the mood for the stay. Nice hotel and good location."

"The staff here are amazing and very attentive in particular Bradley from reception, Drew, Megan and Joseph from the bar also The guys on reception at the aparthotel as I was moved there due to Expedia mixing up the booking. The hotel however looked after me so it did not impinge on my stay which was great!"

"The Newcastle staff were so great. Jessica checked us in and took the time to recommend a museum and show us how to get there on the map. Anna very cheerfully stored our bags for us while waiting for the train. Everyone so friendly. Hotel is a big worm but very clean and the spa/pool excellent (we went both in the evening and next morning!). Pleased to find we’d been upgraded and the room was about big enough for a herd of bison. All great value for money and we loved our stay. "

"Friendly"

"Just amazing as always. Check in was so simple. The receptionist who checked me in was lovely and even when I requested a few things she done it no bother. Nothing was too much hassle for her. Used the spa the following day and the girls on the desk there were great as well. This is the 3rd time staying here and it has never let us down. We are already looking forward to our 4th stay. "

"Top hotel with top staff, nothing was a problem "

"Great location with a beautiful view on the river and a very comfortable room, definitely a great value hotel for a city break."

"Great hotel, very welcoming. Beds were extremely comfy! Best pillows ive ever had in a hotel. Very clean, definately stayed in worse hotels over the years. Would 100% return."

"Beautiful hotel and room. So comfortable, there was an issue in the morning however the GM handled the situation excellent. Lovely location, breakfast great . Will stay again "