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"The shuttle bus service to the train station was wonderful but the signage on the bus was not clear for someone just arriving. I don’t mind walking but that was a terrible road even with a small suitcase."

"Has a shuttle bus from station to the hotel. The onsen were great."

"We wish we could stay longer. Awesome service. It’s a very tranquil place."

"very happy stay"

"You can see Fuji from your window!"

"Amazing hospitality. We loved the whole vibe of a ryokan hotel. Strolling around the property in kimono was very relaxing. Having private balcony onsen was also amazing! Our only issue was the quality of meat received at the Japanese grill restaurant. One day is was great. The next day, the same cuts of meat were much tougher. "

"IT WAS AMAZING. STAFF WAS KIND AND CONSIDERATR. THEY OFFER MAKEUPROOM SERVICE EVERYDAY. THE CLEANNESS WAS VERY GOOD. I STAYED AT TWIN ROOM. THE TWIN BED WAS WIDE. SO I COULD SLEEP WITH MY TWO GRANDSONS. THE BEDDING WAS COMFORTABL AND CLEAN. THE BATHROOM WAS SPACIOUS, CLEAN AND LARGE. "

"The area is close to Fuji Q highland amusement park but you do not hear it when inside the hotel. It is walking distance from some bus stations and if you are willing to walk a little longer it is about 20 minutes to kawaguchiko station. The hot springs were nice and had options for both inside and outside springs. The only issue that we had was with our fridge. We turned it on and put food inside but it did not get cold overnight and all the food went bad. Called front desk and they came to...