Find Hotel with a Concierge in Cartagena Walled City

"Overall the apartment itself is great, with some really nice character. However, The communication was bad: the phone number didn’t work, you couldn’t email them. Check in was lucky that the receptionist was there. Even then a phone number wasn’t given (the reception wasn’t occupied 24/7, and there were things we needed). Security of the property wasn’t the best, anyone could enter the building, the locks on the doors didn’t work and we had to really ask to get them fixed, not great when you’re...

"The hotel was nice but our first room was on the lower level, and slightly downstairs, smelled very musty and damp. They tried to cover the smell with perfume and cleaning supplies, which made it worse. We asked to change rooms and they moved us up one floor, the room was so tiny we could not open our bags but it was better than the smelly room. This room had a shower so small that my head nearly hit the top of it. We did not have hot water any of the 3 days we stayed. I would not...