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"What a wonderful hotel. It is right in the middle of everything! The staff was excellent and knowledgeable. The rooms were clean and spacious. We will definitely return. "

"C'était très bien."

"Great location. Clean facilities. Great amenities. "

"Check in was very efficient. The Prow for room service was delicious. Nice clean room with the fireplace all set up. Just light a match, sit and relax "

"Great hospitality! Great people! A bit outdated but well maintained with cozy vibe. They had everything what we needed, outdoor indoor hot-tub, fireplace in the room, roam bus tickets, underground parking and the best view! There was some issue with shower water but they quickly tried to check and made everything right. Our family enjoyed our stay so much! "

"I like the front desk especially- staff was great"

"Great place to stay in Banff"

"I’m so glad I booked this hotel!! Staff was super friendly way at the Bar - thanks to Sam, Dolby and Jan. They were pleasant and so nice to talk to. We hung out there everyday for a drinks and happy hour. The hotel exceeded my expectations. Super clean and spacious rooms. Sudden Sally was a wonderful place for meals. We had breakfast everyday when we stayed there for 3 days!! The hot pools was awesome and so much better than Hot Springs in Banff where we paid $40 for an old swimming pool and sitting with so many strangers. Planning to stay at this hotel again when we come back later in Fall 2025. Thanks for a wonderful stay and see you soon!"

"Clean and basic room, 12 minutes walk from downtown. The staff his very kind. I recommend this place. (my only negative review is the spa, old and not very clean)."