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Otter Hotel

4.0 star property
Banff hotel in Uptown District with a 24-hour front desk and a restaurant

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Otter Hotel

Restaurant
Lobby
Mountain view
Lobby sitting area
Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Pet friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Housekeeping
The price is SAR 599
SAR 666 total
includes taxes & fees
29 Jan - 30 Jan

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

Highlights

Balcony
Air conditioning
Refrigerator
TV
Hair dryer
Private bathroom
Rainfall showerhead
Electric kettle
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

Highlights

Balcony
Air conditioning
Refrigerator
Flat-screen TV
Rainfall showerhead
Private bathroom
Bathrobes
Hair dryer
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Rainfall showerhead
Private bathroom
Bathrobes
Hair dryer
Electric kettle
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

Highlights

Balcony
Air conditioning
Refrigerator
Flat-screen TV
Rainfall showerhead
Private bathroom
Bathrobes
Hair dryer
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

Highlights

Balcony
Air conditioning
Refrigerator
Flat-screen TV
Rainfall showerhead
Private bathroom
Bathrobes
Hair dryer
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

Highlights

Balcony
Air conditioning
Refrigerator
Flat-screen TV
Rainfall showerhead
Private bathroom
Bathrobes
Hair dryer
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

Highlights

Balcony
Air conditioning
Refrigerator
Flat-screen TV
Rainfall showerhead
Private bathroom
Bathrobes
Hair dryer
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Hot Tub
Pet friendly
Parking included
Free WiFi
9.6 out of 10, Exceptional, (1084)
The price is SAR 649
SAR 721 total
includes taxes & fees
30 Jan - 31 Jan
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About the neighborhood

Map
1000 600 Banff Ave, Banff, AB, T1L1H8

What's nearby

  • Banff National Park Information Centre - 18 min walk
  • Banff Lake Louise Tourism Bureau - 18 min walk
  • Banff Centre for Arts and Creativity - 19 min walk
  • Tunnel Mountain - 5 min drive
  • Upper Hot Springs - 9 min drive

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Restaurant - ‬2 min walk
  • ‪Good Earth Coffeehouse - Banff - ‬18 min walk
  • ‪Park Distillery - ‬19 min walk
  • ‪Cedar House Investments Ltd - ‬18 min walk
  • ‪Rose & Crown Restaurant & Pub - ‬20 min walk

About this property

Otter Hotel

Upscale hotel near Upper Hot Springs
A fireplace in the lobby, a restaurant, and a bar are just a few of the amenities provided at Otter Hotel. Guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • An electric car charging station, a 24-hour front desk, and an elevator
  • Smoke-free premises, luggage storage, and multilingual staff
Room features
All 174 rooms offer comforts such as air conditioning, as well as perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and hair dryers
  • Refrigerators, electric kettles, and heating

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Electric car charging station on site

Food and drink

  • 1 restaurant

Restaurants on site

  • Good Folk

Family friendly

  • Refrigerator

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 42
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 25 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Is Otter Hotel pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CAD 25 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Otter Hotel?

As of 27 Muharram 2025, prices found for a 1-night stay for 2 adults at Otter Hotel on 28 Muharram 2025 start from $177.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Otter Hotel?

Self parking is free at this property.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Otter Hotel?

Check-out is at 11:00 AM.

Where is Otter Hotel located?

Located in Uptown District, this hotel is within a 15-minute walk of Victoria Glacier and Surprise Corner. Banff National Park Information Centre and Banff Lake Louise Tourism Bureau are also within 1 mi (2 km). Banff Station is 20 minutes by foot.

Otter Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 44 out of 60 reviews" "
Rating 8 - Good. 8 out of 60 reviews" "
Rating 6 - Okay. 5 out of 60 reviews" "
Rating 4 - Poor. 1 out of 60 reviews" "
Rating 2 - Terrible. 2 out of 60 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Amir

Traveled with partner
Disliked: Staff & service, amenities
Staff was rude and don’t ask for the room upgrade because they’ll charge you for the same room if not worst
Stayed 2 nights in Jan 2025

10/10 Excellent

Kristopher, Calgary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay!!
Stayed 2 nights in Jan 2025

10/10 Excellent

Dawnmarie

Liked: Cleanliness, staff & service
It was a lovely stay and hotel. Just still under construction a bit. Once completed it will be spectacular
Stayed 1 night in Jan 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome When the lady in the front desk named, I think it’s Dominica. She has Amazing friendly and explained everything thoroughly.!!
Stayed 1 night in Jan 2025

6/10 Okay

Vanessa

Liked: Cleanliness
Disliked: Amenities
Still under major renovations, mountain view room overlooking construction and a roof. Girl who we spoke to first was very vague and not very hospitable, very loud hallways that echo in the room, construction everywhere. Evening staff much more attentive, beautiful lobby, free parking is wonderful.
Stayed 1 night in Jan 2025

10/10 Excellent

Imke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival we were warmly greeted by receptionist from Czech Republic. Very efficient, friendly and informative. Helped my son and I access ski lockers. Room was excellent and all we required for this ski trip. Free Ski shuttle buses run to Sunshine, Lake Louise and Norquay, just 50m from the hotel reception. The restaurant is an absolute marvel. The quality of the food is outrageous. Highly recommend eating hear, even if you are not a guest at this hotel. Boar chop is a masterpiece. The Rib eye steak for 2 is without a doubt, the best steak I have eaten anywhere on the planet. I can't find words to do this meal justice. The servers and Chef are so knowledgeable about their menu and you can see the passion this young team has for food and service to their customers. It was an absolute pleasure to stay at The Otter Hotel Banff. Thank you for such a warm friendly stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice when I checked in and they asked my what kind of coffee or tea I like to take to my room and pack you a cute little bag. I also appreciated the dog treats and the toy for my dog. There was a bed, water/food bowl and poo bags in the room provided. The room was really nice, quiet and I loved the dual head shower. It will be even better when the pool/tubs open up at this hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

Sara

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Jan 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, unfortunately the hot pool was not open as it was under construction. Hotel staff were friendly, amazing host in the kitchen I believe his name was Adam! Highly recommend having a bite to eat if you stay here or are in Banff.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Joshua

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was well re-designed but the heating made it that we didn’t sleep for our entire stay. 4nights straight. You set it a a temp and it auto resets to a different temp every few hours. When it starts and runs it is extremely load. The bed is also right up against it and blows directly into you. Because we didn’t sleep I would never stay here again. The hot tub is also in the next door hotel so it’s a maze to get to. Sauna not working the entire 5 days.

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely new hotel!
Stayed 2 nights in Jan 2025

10/10 Excellent

Emily

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay, the room was clean, staff were friendly and helpful, overall made for a very enjoyable experience

8/10 Good

Shylo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The aesthetics of the hotel are beautiful. The hot tubs weren’t open yet but they look like they will be great. We didn’t get a chance to dine at their restaurant but it too looked very nice. Cons: the heater in the room is situated right beside the bed. So every time it kicked in during the night, hot or cold air would be blowing right in your face. The thermostat only had an auto or off setting so no way to adjust the fan. Made for a very restless sleep. The door stop for the main door is nearly in the middle of the sliding bathroom door. We stubbed our toes so many times, we finally put a shoe over the door stop. The mountain view is actually only a partial mountain view because of the high rooftops. The nightly price was fine but I’m not sold on staying here again mainly because of the heater - too much flip flopping throughout the night trying to avoid the fan.
Stayed 2 nights in Jan 2025

10/10 Excellent

Natasha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and modern.
Stayed 1 night in Jan 2025

10/10 Excellent

Elann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, decor, service, food, room etc. best hotel we have ever stayed at in Banff! Highly recommend!
Stayed 1 night in Jan 2025

8/10 Good

emily

Liked: Cleanliness, staff & service, property conditions & facilities
It was great stay and beautiful view
Stayed 2 nights in Jan 2025

10/10 Excellent

Patamaphon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay despite the lack of reviews and construction around the property. Rooms were extremely clean and common areas were nice and brand new. Our favourite part was the pour over coffee in the rooms and access to the sister hotel hot pools while the hot pools at our hotel was still under construction. Would 10/10 stay here again!
Stayed 2 nights in Dec 2024

10/10 Excellent

Eric

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel just as you enter Banff. Rooms were very clean. Pool not quite open but was able to use their sister hotel pool, hotel canoe. Can’t wait to head back and stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Annie Yi Ting

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean and new hotel in Banff. Service was great and the restaurant downstairs was delicious. Free transit pass to go to the center of the town. Only downside was there was no garbage cans in the room and the conditioner in the shower was not working, but everything was addressed as soon as it was brought up. I highly recommend it.
Stayed 1 night in Dec 2024