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"The place is under renovation but the staff have been very helpful and accommodating. Some inconvenience like using exit doors to go up your room without elevators, but they compensated well. We always come back to this hotel because of the pool. "

"Great stay for a group of friends!"

"It’s easy access to town and staff are excellent ."

"The resort is very well maintained. It is at an amazing location surrounded by tall mountains and unbelievable scenery. The staff is particularly polite and respectful. We stayed in the superior Queen/king room which had been freshly renovated. It had a large window overlooking the mountains and a fully functional kitchenette. The bedding was premium and spotless. The toiletries were also very high quality. We enjoyed our 2 nights in this resort. "

"Nice Resort. Front desk called everyone to let them know about the snow storm and reminded to be careful walking around property, driving on highway. Very impressive. "

"Beautiful property. We would highly recommend Otter hotel to anyone visiting Banff"

"Great service, nice little pooch extras and amenities. Fireplace was an added bonus."

"Was a great time and hot pools were great at the end of a day of hiking "

"Exceptional experience! We enjoyed every single moment in this hotel and staff was very accommodating. We will be back!"