Find 2 Star Hotels in Itoigawa from SAR 222

"Worst hotel experience I’ve ever dealt with. Unable to get to the hotel because the only road to the hotel was closed. Hotel customer service was out-sourced and I had to talk to someone out of Japan that did not know anything about the hotel or roads in the area. After about 2 hours of back-and-forth via emails, they finally provided a number to the actual hotel, but the language barrier was a challenge. They agreed to cancel the reservation and agreed to provide a full refund, however, spending over 2 hours with 2 young kids trying to get to the hotel was definitely not how we wanted to end our snow day. We had to look for a last minute hotel booking to ensure we had a place to stay for the night. Be careful of this hotel. Pictures can be deceiving. Customer service is out-sourced to a different county."