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"The host was extremely accommodating and kind. Her communication skills were excellent. The room was clean. This is a good option based location near ski resorts and main streets. 10 min walk to train station. "

"The Lotte Arai Resort exceeded all of our expectations on our recent 2 day getaway to the mountains. We only learned about this resort because it was affiliated with the Ikon pass, but we will certainly return for our next snow adventure in Japan. The location was beautiful and less than 2 hours from Tokyo by shinkansen. There was a convenient hotel shuttle that provided door to door service from Joetsumyoko station to the hotel. The check in process was flawless. We stayed on the 5th floor of the Lodge building in the most spacious hotel room I've ever encountered in Japan. The beds were extremely comfortable and the room conveniently connected to our kids room next door. Restaurant reservations were a snap to get online. The Japanese restaurant AKIRA had both an extensive Japanese buffet for breakfast and a tasty local set menu for dinner. Restaurant HA NOI was fine but not up to US standards for Vietnamese food. The ski/snowboard rental process was quick and easy. We were able to reserve snowboard lessons online without difficulty, and our friends were able to join the group lesson with only 1 days prior notice. The Village Station food court had modern Japanese standard fare that hit the spot after a busy morning on the slopes. There were so many other nice details provided at Lotte including: the Christmas Market where we had a nice Irish Coffee, the Christmas Cake, the pool table and darts, and best of all, the Onsen."

"Very helpful staff, comfortable accommodations, exactly what we were looking for for our family! Thank you!"

"Beautiful place amazing location just hard to get in and out and expansive because of this."

"Wonderful room, Japanese style but a notch above. They do have a shuttle service from train station. "

"The area is very close to the station and onsen, which is a good location. The time of serving breakfast is also perfect. "

"Highly recommended for its atmosphere and onsen"

"Convenient and central location for my needs"

"Hotel was situated very close to Happo one, though it was a little bit of an uphill slope going back. Rooms were clean and surprisingly spacious."