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"Couldn’t have started our stay any better with a warm and detailed welcome from a real person who spoke good English. She was funny, warm and went out of her way to be helpful. Then we had a lovely introduction to our room with a lesson on how to wear a yukata and were made and served a pot of tea. It felt such a cultural welcome and the room was a very Japanese cultural room with futons, mats as low furniture. We were given free passes to all the onsens in town and had a lovely time visiting...

"Wonderful first time experience in Kinosakionsen! This hotel is in the perfect location. It's a very short walk from the train station and all of the 7 public onsens. Also a short walk to the Kinosaki Ropeway. There are 2 private onsens in the hotel where couples/families can soak together. Every floor has a light to indicate if available. Service is impeccable and easy to communicate in English with the staff. Food is plentiful! Breakfast and Dinner were included as well as an afternoon tea...

"convenient location and good communication staff "

"綺麗に清掃されており安心して泊まれた。 またリピートします。"