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"All the staff were so helpful and the reception staff were amazing, they helped with our directions to the Arena and train station. Nothing was too much trouble from all the staff, i would highly recommend this hotel x"

"We had a room on the third floor 321 and we switched the TV off at 12.30am. There was a noisy air conditioning unit outside our window. There was a noise on the inside of the room it sounded like a phone that was left off the hook but really loud. I rang down to reception at 3.20 am. To let them know. I wasn't going to move rooms in the middle of the night. The receptionist was lovely and apologised. I took a nyhtol sleeping tablet and tried my hardest to sleep... I even put in ear plugs but the noise was too much. Although my husband slept he was also woken by the noise. At 8.10 am. Monday morning we rang down again and they assured us we could move rooms. They upgraded us to room 539 which was beautiful and really quiet! We had breakfast and I slept until 12 noon in the most comfortable bed. The day previously we asked if they could refund us some for our disrupted night's sleep. On leaving Tuesday morning they refunded us 20 percent of our bill which was very good. This hotel is lovely and staff are excellent. I would really recommend it. Breakfast was just OK I thought the English breakfast was greasy and my bacon was not fully crispy there was a lot of fat on it. My husband's breakfast was better in that he had crispy bacon. The breakfast room is so beautiful. Not that expensive for this standard of hotel. Great location, fantastic bar (best we have ever been in) beautiful staircase and so near fantastic restaurants and bars. Gauco's across the road is excellent. "

"Staff were really friendly and helpful. The rooms are tidy and clean and beds comfy. Although the outside of the hotel is old the inside is modern. Very handy for utilita arena."

"Just perfect"

"Amazing hotel in a great location. Close to lots of restaurants, bars and shops. Staff are super friendly and helpful. Rooms are a dream as are the beds!"

"The hotel was really nice and well organized, with warm and welcoming staff. We will return to the hotel on our next visit to Worcester."

"Fast and friendly welcoming staff.parking right outside hotel..Excellent stay."

"The hotel and staff were brilliant for our trip to the Utilia arena. The check in was speedy and very knowledgeable. The room was fantastic and we had such an amazing bargain for our stay. If we come back to the Utilita again we would certainly be looking at staying the this hotel again. Thank s to everyone involved."

"Good time with fam"