Find Family Hotels in Thorold

"Everything was nice"

"We love our room, bed was so comfortable, clean, the view amazing, and service was great!! We will definitely come back. "

"My hotel booking was changed to the Hilton because of a plumbing issue. I had an issue when I proceeded to check out. I had decided to pay by debit but the hotel ended up charging my mother’s credit card which I stressed on check in that I did not want happening. It was my mother’s birthday gift to stay at the hotel. There was also a strange charge of $56 that was not made clear. There was some confusion until the person understood to undo the credit card charge for me to pay by debit. I’m not sure how this happened in the first place?"

"Excellent Room & Staff is very Cooperative. Have good business in summer."

"Only stayed 1 night, check in and out staff were very friendly and helpful "

"The staff was beyond kind and welcoming. It was a very busy weekend due to a convention centre event, and every single person I interacted with was remarkably kind and helpful. The service really stood out. Our room was clean and well appointed. It had everything we needed, fridge, coffee, hairdryer, etc, including an incredible view of the falls. The gym was clean and quiet. It had lots of cardio equipment, benches, dumbbells, and a cable machine. The hotel was walking distance to everything that mattered to us (the falls, the convention centre, Clifton hill, casino, restaurants) Did I mention how friendly the staff were? Overall a great place to stay. "

"Good "

"My room view was that of the rooftop with a garbage bucket right outside my window. Still trying to figure out if the bed was a king or queen as I had ordered a king for two people and we were lying too close for comfort. The room had small ants in which I killed 6 while I was sitting on the toilet. Could not raise the bathtub plug to drain water from a shower and the faucet continued to drip with a steady and slow stream after trying to shut it as best as I could. On the positive side, room service was excellent as they brought me a toothbrush and paste right away as I had forgotten to bring it. Also the front desk was very courteous. "

"Customer service was very good "