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"Unparalleled hospitality at this small onsen ryokan. The staff was beyond helpful in preparing for our trip, with thorough explanation regarding arrival and excellent communication. They were super flexible about holding bags before check in and after check out while we explored. The inn is a little tucked away from main restaurants and shops but taxi was easy and cheap and we could walk to the really delightful gora garden and craft house. They prepared a delicious multi course dinner accommodating a food allergy to gluten, a vegetarian, and teen dietary preferences and an interesting and generous traditional breakfast for our family. The dinner was the best meal we had in two weeks in Japan! The onsen facilities were so clean and it was a delightful experience. It was easy to sign up for private time for our group in both the evening and morning in both the indoor and outdoor onsen. Beds were really comfortable (best in our two weeks!) with nice in room amenities including flower tea. This was such a wonderful experience. We would feel fortunate to return!"

"Beautiful property! The kaiseiki meal was top notch, the onsens were beautiful. I just wish the inside baths could have differing temperatures instead of having similar temperatures (would have been nice if one was even hotter). "

"Nice property, Very high tech"

"Amazing place "

"The hotel was very cool and I really enjoyed the decor and amenities. The breakfast was fabulous. I especially enjoyed hot springs at the hotel. "

"It was our first time coming to Hakone and staying at the hotel with a private onsen in a room. Staff were nice and polite. Both dinner and breakfast were excellent. I would love to come back here again! My favorite was a private outdoor onsen. It made our first trip to Hakone very special and memorable. Arigato gozaimashita! "

"This hotel was my favorite out of the 4 we stayed in during our Japan trip. The beds were comfortable, bathroom had all we needed and the balcony gave us the most amazing view in the morning, definitely get a room facing the water and mountain. We could see the Pirate ship as well from our room. I loved that the booking came with buffet meals- fantastic options. I loved our stay in Hakone and this hotel. They even had a feared outdoor foot bath to rest your feet after walking. You could use there onsen or book a private one. So many extras on the property. Just an overall amazing stay during our trip."

"Very friendly "

"The property is amazing! The staff were helpful and kind, the food was incredible and the onsen were immaculate. One of the best places I have ever stayed. 10/10 would recommend. "