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"From the minute, I arrived, the staff were very engaged, helpful and supportive. The taxi driver would not take a credit card for payment, which has never happened to me in Germany and the concierge didn’t miss a beat and just went out and paid for it so I could get settled into my room. I would definitely recommend this hotel for the people, the location in the overall layout of the hotel. "

"Could not fault the hotel, room or staff. The hotel is very grand, the room was very spacious and very clean and the staff from the moment we walked in to when we left were very friendly and very helpful in our needs "

"Very kind staff who allowed us to have an early check in. Very helpful with transportation to the airport. Room was comfortable, and well-accommodated. "

"Excellent hotel have stayed previously"

"Very helpful staff, clean room and good breakfast. Nice SPA."

"they were so friendly and nice. I highly recommend this hotel. "

"It was very nice and comfortable. "

"Das Hotel war ganz OK! Zufrieden mit dem Fruehstueck. Ich uebernachte hier wieder, wenn ich in Hamburg bin."

"We loved our stay. If we visit Hamburg again this hotel is our top choice! "