Cottages in Solidaridad

"Very nice resort."

"The Riu's strongest asset is their hospitality.....from receptions down to the service staff. We had two issues in our room that needed service and within 20min of notifying reception, we had service. While at the pool, I accidentally hit the Emergency alert on my watch which alerted my contacts. They notified the reception desk and the staff there promptly began a search for me. I would like to thank the staff for their prompt response to this. We appreciated Frank's prompt & friendly service at Chili's lunch every day. He is a hard worker!! We also give special kudos to Luis at the pool who went over & above to make sure we had a chair for my handicapped sister during our stay. I was disappointed in the Menu for Don Rafael, specifically Thursdays. In our past visits it was "Lobster night" Although Lobster was listed on the menu.....there was no Lobster!! When we asked, we were directed to a "sea food mix" that had lobster.....not what we expected. The menu should reflect what is actually being served. All in all, I enjoyed my stay at Palace Riviera Maya"

"Great for kids experiencing "

"It was fine. I didn't like it just because people smoked a lot near the pools. in the next rooms. "

"The staff was really friendly. The property was clean and had a variety of activities. It was a kid friendly resort but also had adults-only dining options. I enjoyed the variety in restaurants but you definitely need to make reservations. The live cooking show was my absolute favorite (The chicken was a highlight). Highly recommend it. Jazmin at the spa was great and Hector at Eden Pool. Thank you all for a wonderful stay! "

"Absolutely stunning resort! Love that excusions and such are included. The staff is so helpful and have no problem dropping what they are doing to answer a question or help you find your way (our Butlers David and Frank were AMAZING)! Even though the resort is massive not once did we feel crowded. So many options for food and drinks. Thank you Hotel xcaret Arte for a perfect vacation!"

"Great for kids "

"We had a wonderful stay. The staff was absolutely lovely. The sports staff were super kind. Loved Kenddell, Carlos and all the lovely ladies. The service and house keeping staff were very respectful and prompt. "

"Great pools and kids actives "