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"The check in staff has alway been great to deal with you. It has become my go to place when travelling through LHR(London). "

"The hotel is very nice overall. There is a shuttle from the airport with a round trip at £12. Cheaper than a taxi. The lobby, restaurant, bar area, and lounge are fairly chic. Makes you feel luxurious even if you’re travelling for business. Most importantly, the room was immaculately clean and well-decorated. The bed was very comfortable. Slept soundly. It was a bit cold temperature-wise, even with the heat on—but turning the heat off, actually raised the temperature by several degrees—just by keeping the lights on for a couple of hours. The staff was not very friendly— a bit snobbish, really, but they did what was needed. Plenty of restaurants to order from around there—a good thing, because the menu is expensive and limited."

"Fantastic hotel, great location. Stayed over Christmas and had a lovely warm welcome with easy check-in. Close to everything we needed and parking on site. Would stay here again... "

"Very good hotel and very good Asian restaurant "

"Great hotel , best if you fly in and out of T5"

"Great location, staff—especially Jay at front desk! Clean and modern."

"Wonderful location. "

"Great all around"

"Good hotel to stopover around late or early flights."