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"Fantastic ski resort and onsen. Great professional English."

"Very good onsen. Plenty of food. "

"This is my third stay. My go to resort for skiing "

"The view is amazing. "

"We had a great time at this hotel. It’s perfect for family ski trip. The lift was a few steps away and rental facilities were inside the hotel. The views were spectacular and the staff so accommodating and friendly. The restaurant food was really good, and we loved their breakfast buffet. It snowed the whole time we were there so it felt like you were inside a snow globe! "

"The service is impeccable and the room is clean and has a great view of the lake."

"Staff was really helpful to check and advise on JR train information even it is not their responsibilities. The hot spring was very well maintain and comfortable to use. Dinner and breakfast buffet variety is very good. The lake view is perfect also !! "

"The Windsor is a excellent expensive 5-star hotel, food and dining only choices available within hotel. Will try other hotel choices next time. "

"I didn’t know the hotel provides shuttle services. "