Find all hotels by Pestana Group in Puente de Vallecas

"Todo está bien pero pequeño "

"It was good place to stay."

"It was fabulous!! Very clean and we loved how we felt there. Whenever we needed anything we messaged them on Whatsapp and they responded really quickly. Would stay here again!"

"When I arrived at the place there was no one at reception. There were a bunch of guys all around inside and outside the place. I said I booked a room and they all looked at me weird and didn’t speak any English. They just led me out of the place and pointed to a different spot. It was late and dark and I was very uncomfortable and scared. I tried looking for a place they pointed me to and it was a gated residential facility. I left."

"The only issue I had was checking in. It was not difficult, but lengthy. We didn't have the correct app, or WiFi which made it a bit difficult. If your phone dies while you are out, you won't get in. Secondly you can't get in the room until exactly 3:00. The room was very nice, clean, quiet, and was a short walk to the train. It was my first experience with self check in and would do it again now that I know what to do. Would be nice if it was easier to check in."

"Reservo y pago a través de Hoteles.com y me llaman de este hotel para decirme que no tienen habitaciones porque ellos no trabajan con Hoteles.com, que reclame a ellos los 44,99 euros pagados, los cuales me dicen que recibiré ese dinero en mi cuenta en un plazo de 72 horas equivalente a 3 días, pues bien desde el viernes ya han pasado 5 días y aún no me han devuelto el dinero pagado por un hotel que no he usado "

"We were tourists in Madrid, and this place was perfect for us. It's an apartment with full kitchen access, and our room had a private bath (not all rooms do). Beautiful setting, quiet, great wi-fi (better than in 4 and 5-star hotels we stayed in on our tour) and excellent TV service. There's a grocery store about 4 blocks away. There is no office, so when you arrive, you have to call the manager and tell him you're there. He came in about 10 minutes, and we never saw him again, although I'm sure...

"El proceso de check-in en esta propiedad es extremadamente frustrante. A pesar de tener un número de contacto, nunca responden. Al llegar, me vi obligado a reservar en otro hotel porque la propiedad no revisó su correo electrónico a tiempo y me informaron que había perdido mi ventana de check-in. Este nivel de falta de profesionalismo es inaceptable. *********************** The check-in process at this property is extremely frustrating. Despite having a contact number, no one ever answers....