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"Staff are lovely, so friendly and welcoming. Bed a bit soft as were pillows, but thats personal choice. Dont let outside of building put you off, the inside is so well done"

"The hotel is amazing we didn't want to leave. The staff couldn't do enough for us and the size of the room was huge. The only thing that was disappointing is that you have to pay for the spa which you would thing would be free with it being a 4 star hotel. But besides that we really enjoyed our stay. "

"Hotel very nice and clean. Location excellent."

"I have stayed in this hotel a few times now amd i dont know if i would use any other hotel in liverpool the staff are friendly and if you need anything at all they have it there for you it says you need request fan iron iron board amd hair dryer but they have always been in the rooms ive stayed in "

"Stayed here about 10 times now , just what i need for my frequent visits to Liverpool basic but clean and tidy ,cant grumble at the price . Many thanks ."

"Excellent base for central Liverpool"

"Three of the four times we spoke to reception, the interaction didn't really seem friendly at all. Our room smelt of cigarette smoke when we went in and when had the shower on it smelt even worse. "

"Had a great night celebrating a birthday. All staff were friendly and welcoming. Great location. Clean and comfortable. Plenty of amenities for all 8 guests in the room."

"The hotel was beautiful, staff warm and welcoming. Parking is recommended on the hotel website at the carpark next door however, this is very expensive and you do not receive a discount from Malmaison. I would recommend doing your home work on alternative parking although it was safe and manned. "