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"We only booked this hotel for one night with the view of catching the glacier express in the morning but stayed for 3 nights as the town experienced bad weather with no power. The hotel went above and beyond to make guest feel welcome on the subsequent night. They didn’t charge any of the guests for the 2nd night stay as the there was no power at the hotel (not their fault as the whole town didn’t have town, infact the whole valley was without power for 2 days. On our 3rd night they only charged us token gesture of 50 franks per person which was really cheap. Absolutely amazing staff and policy of the hotel. Amazing spacious room with spa facilities at the hotel. I would highly recommend this hotel. The staff are definitely an asset to this hotel. "

"We were stuck here during the snow storm that hit Zermatt and caused the trains to be closed for two days. The staff did the best they could to provide entertainment, warm food and a place to say while we waited out the train. The hotel has great amenities, pool and spa services. Also only a very short walk to downtown shops and restaurants and the ski shops and lifts to the mountains! We will be back! "

"I liked ot"

"Amazing..View of Matterhorm was incredible. Will book here again"

"We wanted an elegant Italian hotel full of style, and this hotel certainly delivered. Our room was upgraded to a lake view, presumably because the hotel wasn’t full. Everywhere you looked there was art work, beautiful decor and a luxurious feel, without being overwhelming. The staff could not be more helpful and professional, particularly the concierge. Breakfast was delicious with a wide range of food. The bed was quite firm and the cute balcony would have been the perfect place to sit and relax looking at the lake, had it not been for the weather - it rained! However, we would love to return to the hotel some time in the future, with fingers crossed for sunshine."

"Room 4 has the best balcony ever! Sits right above Harry’s Ski Bar, so there is some great music and people watching every afternoon. "

"Spacious room"

"Great new apartments with easy access to the new village."

"Overall a great place close to Matterhorn lift station"