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"A Home Away from Home – Unforgettable Hospitality at Best Western Mangga Dua, Jakarta After a 28-hour flight, the warmth of Best Western Mangga Dua instantly erased my exhaustion. From the gatekeeper’s welcome to the bellman’s gracious help, every moment felt special. The true highlight was DEDE at the front desk. Recognizing my stay from 10 years ago, he welcomed me like family, upgraded my room to a suite, and sent fresh fruits—an incredibly thoughtful touch. His kindness continued throughout my stay, always ensuring my comfort. Beyond DEDE, every staff member, from housekeeping to the breakfast team, provided one-on-one service with genuine warmth—never expecting tips, only focused on guest satisfaction. I’ve traveled extensively, but I’ve never experienced such heartfelt hospitality. If this is how Best Western Mangga Dua treats its guests, I don’t just want to visit again—I’d love to live here! Thank you, DEDE! Thank you, Best Western! Thank you, Jakarta!"

"Had a great stay here while attending a concert! The location is excellent, especially being close to JIS. We got a room overlooking the pool, which was a nice bonus. Even though we arrived at 12, our room was already ready with no queue, which was a great start to our stay. We also requested a welcome drink, and they kindly provided us with two drink vouchers that we could redeem at the restaurant near the pool. The gym was spacious and well-equipped, making it convenient for a quick workout. The room was trendy, clean, and had a very comfortable bed. I also loved the refreshing scent of their amenities! Overall, it was a great experience and worth the price. I would love to stay here again!"

"Very nice , breakfast . The price to get your clothes laundered was outrageous. The best breakfast buffet for $5 usd and to get a couple pairs of underwear/ undershirts and socks was going to cost $20 usd !!!! Wow I could get my undies dry cleaned for less than that in the states!! But overall good location and food was wonderful. Room was nice but not fantastic. "

"Really nice hotel. Staff were all super friendly and very helpful. The room was really nice and on 21st floor so view of the city."

"Always very good hotel and will return in the future. I had problems sleeping as I found the pillows to be too thick for me but will compensate for that next time."

"Nice, spacious hotel with staff willing to help with the best they can"

"I had a very comfortable stay with wonderful service from all the staff, especially Dwiki (the dining staff head) who was very friendly, helpful and professional. He made sure that I tasted all the wonderful Indonesian specialty dishes. His love and care for culturally rich and diverse Indonesian cuisines had made my stay a wonderful experience. Thank you very much to this dedicated staff. "