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"The customer service was fantastic. A special shout-out to Cherae at reception. She, and the whole team at Turtle Bay were fantastic. Will definitely come again. "

"The staff at this hotel make you feel at home especially Roger the bell guy!The breakfast is better than the typical HI and the seating area is nice especially the outdoor. I had a room with city mountain and beach views on the 44th floor which is amazing!I liked the big hot tub and general pool area but it gets crowded really fast especially in the evenings.I am a black African lady and I was tested very well in all of Oahu. Aloha until I come back again"

"Great. Architecture wonderful "

"Was a nice hotel. Wished the pool was more in the sun. "

"Great staff and location "

"Really enjoyed the warm hospitality of Shanel, desk staff. Location is amazing and central. Great vacation!"

"Overall the property was great. The only thing that needs improvement is the check in process, especially with travellers flying in late in the evening. If it wasn't for one of the friendly tenants calling the security guard for me, we probably wouldn't be able to get into our suite. There's no front desk reception. So My suggestion to management is to email travellers of check in instructions and what to expect at least 3 days prior to check in. But other than that, our stay was great!"

"We very much enjoyed our stay at Aulani! Our room was very clean, the cast members were very friendly, we loved seeing the fab 5 in their tropical outfits but best of all we enjoyed our view of the sunset while sitting at the beach at the resort."