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"The hotel was gorgeous! It was very well located near the station, numerous restaurants, and shopping. The buses for temples and shrines as well as tours to the lake and waterfalls were very close by. The onsen was AMAZING and tattoo friendly! The breakfast was plentiful and hearty. I am vegan and my daughter is not. We were both satisfied. The view from the hotel of the mountains was SPECTACULAR! I really wish we had reserved more than one night. I will be back for sure. "

"Amazing hotel with very kind staff. We were treated like royalty the moment we pulled up in our car. The whole arrival and checkin process was very efficient, and the we were offered drinks and snacks in the lounge. The buffet had a good variety of high quality food. The Onsens were very nice and well maintained. The room was very basic and quite dated (probably hasn’t changed much since the 90 s) but this didn’t bother us as they focus on service and quality overall. We really only slept in the room and spent the rest of the time exploring the area. Overall great stay and we’d definitely come back."

"The Hotel has a amazing history of how long it been around since 19 century. The staff were amazing with theirs hospitality as well explanation on the ways that the Hotel is setup and how to get around the Hotel."

"The property offered a welcome respite from the hustle of Tokyo. Getting there is easier via express train but not necessary. You don’t need to bring a lot with you because they provide extremely comfortable clothes, slippers, and even socks while you’re on the property. Same with toiletries. They have everything you could possibly need. Excursions are wonderful but not necessary if you’re going there to relax. The food is beautiful and nutritious. There are limited snacks and drinks available if you need anything between the planned meals. If you do decide to do excursions, plan for the later dinner as getting around Nikko takes time. I suggest taking a taxi to and from the property if you have bags. But the walk to the train station from the hotel is downhill and easy—about 20 minutes. The staff is wonderful and friendly and is so very kind. They make effort to speak English but everyone mostly speaks Japanese. We visited during New Year and they had lovely celebration meals and decor to commemorate the occasion. It even snowed during our stay and the property somehow became even more beautiful. It was snowing when I went to the onsen and it was unreal. I highly recommend staying here. I would just book well in advance to ensure the time of year you would like to be there. I imagine that Fall is also a beautiful time of year to visit. "

"This is our second stay at this hotel. It has fantastic onsens, great Japanese buffet, and the rooms are large and comfortable. Kinu-Tateiwa Otsuribashi, a famous suspension bridge, is right behind the hotel that leads to great sceneries. Hotel is approximately 12 min walk to Kinugawaonsen Station, and offers shuttle bus in the morning to the station by request. Next time we visit Nikko, we definitely go to this hotel again! "

"Charming ryokan. Onsen on top floor has separate bathing for men and women, lovely way to begin and end the day. The rooms come with half board, so a very special dinner and breakfast filled with Japanese delicacies. Location is convenient, it’s about a 15 minute walk from the tobu Nikko station but you can take the number 1 bus that leaves you a block or so away. Quite convenient to the attractions. Lovely mountainous view with brook from the window."

"It’s a really a good place to stay. Snow crab included in dinner buffet! "

"We had a wonderful stay at Hotel Ootaki and would definitely return. The hotel is very traditional and gives you a real insight into traditional Japanese culture. Although the staff had limited English, this was not a problem for us and they were incredibly welcoming and helpful. The hotel has lots of freebies as part of their service including combs, hairbrushes, shower caps, razors etc. The onsen was very relaxing and the hotel was clean. "

"Excellent Serene child friendly "