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"Had an amazing weekend at Palmera! Check in staff was kind and efficient. The bar staff was not attentive, I was often ignored but it didn’t bother me too much as I wasn’t in a hurry. Unfortunately, there were many extra charges and add ons that I was not made aware of. Many guests and I complained about the fact that we paid for all inclusive, yet most things were not included. A bit disappointed about that, a simple note on the property details would have sufficed. Regardless, the food was delicious and the vibes were great! The kitties were my favorite part! I would come back, but only after April 1st, when everything opens for the season. "

"Amazing hotel and unbelievably nice staff!! "

"Just had 5 nights at this hotel (late October) and it was wonderful. Busy enough to feel part of something, quiet enough so that there were no queues at all for food (which was plentiful, varied and delicious) and plenty of space in every area (poolside, restaurants, etc). Room was comfy, pools were lovely (if a little cold), sun loungers were plentiful, staff were great (my daughter and I did sunset yoga every day - bliss) and only a 25 minute taxi ride from Heraklion Airport. Deserves every one of it's 4 stars."

"Very nice hotel and view. Good food."

"Second time we have stayed here. Meets all our needs "

"Lovely hotel, main pool quite busy but the private beach was amazing with great beach bar and chilled music. We avoided the buffet and had incredible food at both the Cretan restaurant for breakfast and dinner and the Italian for dinner. Charming staff, just needs a minor rethink in bathroom as shower was narrow due to placement of soap holder. Overall a fantastic experience and would highly recommend and return "

"Loved the private pool and attractive landscaping. Gal at reception was a complete delight and very helpful during our stay. Food wasn't fabulous quality but the buffet selection was tremendous. Walkable distance to town, maybe 15-20 mins "

"The hotel complex was well maintained with clean and clear pathways. The buildings and rooms were modern though showed some signs of wear and tear, but all facilities worked to the level expected. Our room was lovely, actually a suite, with a personal pool which was wonderful. Food options were plentiful and varied at both breakfast and dinner. Staff were all polite and helpful and friendly."

"Very impressive staff, so kind and genuine. A memorable stay, though way too brief"