Find Family Hotels in Matapalo

"Best staff. Miss this place so much."

"Property was beautiful with lush gardens. Convenient location to restaurants and shops. The 4 pools were clean and well maintained. Staff was friendly and helpful. Definetly felt safe and welcomed. Our room was smaller then expected but contained the essentials. We stayed during a very wet season, so clothes stayed damp and was a bit of musty smell in room. Even though it rained everyday, there was still lots to do. I would definetly recommend this property and stay here again. "

"I have stayed at Riu Guanacaste twice now and my wife and I have had a wonderful relaxing vacation. All the employees were there to assist me if I needed anything and were completely helpful. I would go there again in a heartbeat. "

"The resort is beautiful, but the food was not that great. Coffee was good. I would go back again. "

"I really loved the staff and I did enjoy the resort but there are a few things that need attention. I like that you can go to the other Rio resort as well. I will say the buffet was great for breakfast and lunch but at dinner time it was not so great. The seating was a little unorganized at the buffet for breakfast, lunch and dinner. Some people would just be told to sit anywhere and there would be someone sitting there already so it caused some confusion and frustration with some guests. The A La Carte restaurants were not explained properly at the front desk. We were told to go at 530pm to make the line and then we would receive a beeper to come back when a table was ready but that was not the case at all. We needed to go back once they opened and see if they had any tables for the night. The pool bar staff (Calero, Christopher and Richard) were amazing and the drinks were always on point. Pool entertainment was good. Naye always made her way around talking to everyone and I loved that she was so personable. Night shows were pretty good. The room was cleaned everyday but our TV did not work. I called a few times and went to the front desk several times and no one ever came to fix it. The beach was a black sand beach and wasn’t too pretty. The amount of solicitors on the beach was insane! We walked down there once in our 6 day stay and that was enough. I would definitely go back and give it another try. "

"Staff were professionals"

"Loved this resort and would definitely return. Two of the 6 of us did get sick overnight (probably from food), but did not detract from the place! Got a little tired of dealing with the solicitors going to the beach, but did buy from them. Overall a great experience for our family which included all 4 young adults."

"The food was extrmely good , but it was the same menu options for the whole week. "

"My husband and I throughly enjoyed our 2 night stay. We took advantage of the cooking demo, rum tasting, boat ride at sunset. Definitely, thinking about when we can go back with the kids.."