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"All staff we encountered were really helpful and friendly. I accidentally locked myself out my locker at the spa at check out date and the staff were more than happy to help. We were greeted with a welcome drink and after we completed check in, we were told we were upgraded to a room with a hot tub. Oliver helped us to our room and explained how to use the hot tub and explained that the hot tub may be noisy as it is closer to the room than the floors above. The bathrooms may need a little upgrade, however, the room itself was lovely and relaxing. The spa is nice and relaxing. It isn’t big, however it has the essential, changing rooms with Elemis products, pool, 2 x hot tubs, plunge pool, sauna and steam room. You can get a drink from the bar from inside the spa. Only small con I have is there isn’t many loungers to chill on, however, this will not stop me from going back. The breakfast was in a beautiful room and really nice spread and options. Staff were a delight too. The hotel and spa was beautiful and I cannot wait to return. It is £12 to park your car there, however, it is for the full duration of your stay. The only minor con is the guests who stay in the hot tub, you are on the full view of people, please be mindful of what everyone can see what you are doing. "

"The staff were all very friendly and helpful. The staff at breakfast time, were especially helpful as I have mobility issues. The breakfast was very enjoyable with lots of choice. The hotel is in an excellent location, close to the centre of Lancaster as well as on the lovely river side walk. We would definitely stay there again. "

"Thank you to all staff that was on duty on 11:04:25"

"Lovely place will be back"

"What a gem of a hotel. Staff were lovely and very friendly and helpful. Room was clean and very comfortable. Will definitely be staying again."

"The staff were very freindly and helpful the property is old but it well kept and nothing I can think to complain about 🌟"

"Nice location next to the river. Excellent and helpful staff."

"The place was fantastic apartments were fantastic for families real home from home the food was great too the cost was fantastic the leisure facilities fantastic the weather also was great highly recommend for families close to blackpool morecambe and Lancaster "

"Great stay, close to amenities. Staff were very friendly and helpful. Would stay again "