Find all hotels by H10 Hoteles in La Arena from SAR 889

"Excellent hotel"

"Loved out stay lovely spot "

"Our family had a great time. Thank you. "

"Lovely stay and great service "

"The property is a little run down in place but other than that it’s pretty good 👍 "

"Great hotel, abundant breakfast. The mattress was quite hard, but okay. We were only there for one night and didn’t have time to use all the facilities in the hotel. I’d recommend this hotel. "

"👍"

"We always enjoy our stay at El Marques and have been returning year afte year. "

"I really liked this resort. We treated ourself to this 5 star hotel for our anniversary. They have an incredible pool, the biggest salty water pool in Europe and the Spa massage made me fly. The location itself is stunning and it's 30 seconds walk from the ocean. The staff has always been helpful and kind whenever we asked for something. Dream place and you feel like a king/queen. What could have improved: Big hiccup when we checked in. The reception OFFERED us a vip plan (red level) as a special thing for our anniversary, but the dream crushed when they presented me the price that was double what I already paid in my reservation. When I asked what was included with it, again lack of clarity in the explanation. I was in the end convinced to upgrade because it was deemed as sooo much better, but then when I realised that it was just a better room, jacuzzi, some kids free areas and more exclusive restaurants (that you have to pay separately) we knew it was not for us and we asked to downgrade (all this took 2h where we did not have a room yet). In that moment I wanted to give 1 star for that service. I give 4 stars overall as all the other staff members did their best to help us and make our stay a positive experience so 5 stars to them. Special mentions to Dieny and Mathias, super friendly and professional, who went over and beyond. Another inconvenience was that our room had a panel coming off above the bed that was full of dust behind. We changed room in the end."