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Gran Melia Palacio de Isora

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for Gran Melia Palacio de Isora

Aerial view
9 restaurants, breakfast, lunch, dinner served; international cuisine
9 restaurants, breakfast, lunch, dinner served; international cuisine
9 restaurants, breakfast, lunch, dinner served; international cuisine
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Pool
  • Bar
  • All inclusive
  • Pet friendly
  • Breakfast available
The current price is SAR 2,893
SAR 3,096 total
includes taxes & fees
24 Mar - 25 Mar

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Red Level Master Suite 2 Bedrooms Ocean View

32-inch flat-screen TV with satellite channels, TV

Red Level Master Suite 2 Bedrooms Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Refrigerator
Dining table
  • 116 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room Partial Sea View (2+1)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room Partial Sea View (2+1)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Sofa bed - single
Down duvet
Premium bedding
Blackout drapes/curtains
  • 48 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level Suite Ocean View

32-inch flat-screen TV with satellite channels, TV

Red Level Suite Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Refrigerator
Dining table
  • 68 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room (Front Sea View)

Beach/ocean view

Deluxe Room (Front Sea View)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
Premium bedding
Separate bathtub and shower
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Suite

Premium bedding, down comforters, minibar, in-room safe

Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Refrigerator
Dining table
Flat-screen TV
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Master Suite

Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Master Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Refrigerator
Dining table
Flat-screen TV
  • 116 sq m
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

View all photos for Suite (2+1)

Premium bedding, down comforters, minibar, in-room safe

Suite (2+1)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Refrigerator
Dining table
Flat-screen TV
  • 68 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room (2+1)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room (2+1)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Sofa bed - single
Down duvet
Premium bedding
Blackout drapes/curtains
  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Suite (2+2)

Premium bedding, down comforters, minibar, in-room safe

Suite (2+2)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Refrigerator
Dining table
Flat-screen TV
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Partial Ocean View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, Partial Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
Premium bedding
Separate bathtub and shower
  • 48 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
Premium bedding
Separate bathtub and shower
  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room (Front Sea View 2+1)

Beach/ocean view

Deluxe Room (Front Sea View 2+1)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Sofa bed - single
Down duvet
Premium bedding
Blackout drapes/curtains
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level, Suite, Resort View

Premium bedding, down comforters, minibar, in-room safe

Red Level, Suite, Resort View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Refrigerator
Dining table
  • 68 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Red Level Suite Ocean View

32-inch flat-screen TV with satellite channels, TV

Red Level Suite Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Refrigerator
Dining table
  • 68 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Red Level Suite Ocean View (2+2)

32-inch flat-screen TV with satellite channels, TV

Red Level Suite Ocean View (2+2)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Refrigerator
Dining table
  • 68 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Family Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Family Room

Highlights

Furnished balcony or patio
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
Premium bedding
  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Family Room (2+2)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Family Room (2+2)

Highlights

Furnished balcony or patio
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
Premium bedding
  • 48 sq m
  • Sleeps 4
  • 1 King Bed, 1 Twin Sofa Bed and 1 Twin Bed OR 2 Large Twin Beds, 1 Twin Sofa Bed and 1 Twin Bed

View all photos for Red Level Master Suite 2 Bedrooms Resort View

Premium bedding, down comforters, minibar, in-room safe

Red Level Master Suite 2 Bedrooms Resort View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Refrigerator
Dining table
  • 116 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

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includes taxes & fees
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About the neighborhood

Map
Avenida Los Oceanos, s/n, Urb. La Jaquita, Alcalá, Guia de Isora, Tenerife, 38686

What's nearby

  • Alcala Beach - 8 min walk
  • Arena Beach - 5 min drive
  • Los Gigantes Marina - 8 min drive
  • Playa San Juan - 9 min drive
  • Los Gigantes Beach - 15 min drive

Getting around

  • Tenerife South Airport (TFS) - 27 min drive

Restaurants

  • ‪Playa de San Juan - ‬4 min drive
  • ‪Pangea - ‬1 min walk
  • ‪Tapas y Mas Tapas - ‬5 min drive
  • ‪Sun Bean - ‬4 min walk
  • ‪Casa Amadeo - ‬4 min drive

About this property

Gran Melia Palacio de Isora

Luxury eco-certified resort near Alcala Beach
Located close to Los Gigantes Marina and Los Gigantes Beach, Gran Melia Palacio de Isora provides 2 poolside bars, a beach bar, and a terrace. Active travelers can enjoy volleyball, archery, and Pilates at this resort. Indulge in aromatherapy, a hot stone massage, and a body scrub at Spa by Clarins, the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Fitness classes and yoga classes are offered at the 24-hour gym; Gran Melia Palacio de Isora also has shopping on site, a coffee shop/cafe, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and an arcade/game room.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool, with a waterslide, cabanas, and sun loungers
  • Buffet breakfast (surcharge), 2 outdoor tennis courts, and self parking (surcharge)
  • An electric car charging station, supervised childcare (surcharge), and beach umbrellas
  • A gift shop, an elevator, and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All 604 rooms include comforts such as premium bedding and pillow menus, as well as perks like laptop-compatible safes and air conditioning.
Extra conveniences in all rooms include:
  • Bidets, free toiletries, and hair dryers
  • 32-inch flat-screen TVs with cable channels
  • Furnished balconies or patios, wardrobes/closets, and recycling

All inclusive details

All-inclusive room rates at Gran Melia Palacio de Isora are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
In-room minibar (non-alcoholic beverages included)

Land activities

Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Pilates
Yoga

Entertainment

Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 10 per night)
  • Electric car charging station on site

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 25 for adults and EUR 10 for children
  • 9 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 5 bars/lounges and 1 beach bar
  • Room service available

Restaurants on site

  • Pangea Food Market
  • Nami Asian Bistro
  • L´Olio Trattoria & Pizza
  • Agave
  • Oasis Mediterranean

Things to do

  • 24-hour fitness center
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • 3 outdoor padel courts
  • Fitness classes
  • Arcade/game room
  • Archery
  • Children's pool
  • Full-service spa
  • Lifeguards on site
  • Pilates classes
  • Segway rentals/tours
  • Shopping
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Snack bar/deli
  • Supervised childcare (surcharge)
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space (12917 square feet)
  • Meeting rooms - 15

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 51
  • Tile flooring in room
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable/satellite channels

Food and drink

  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 80 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 10 for children
  • Self parking fee: EUR 10 per night
  • Pet fee: EUR 80 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
Guests under 16 years old are not allowed in the spa

Property is also known as

Gran Melia Palacio
Gran Melia Palacio Hotel
Gran Melia Palacio Hotel Isora
Gran Melia Palacio Isora
Gran Melia Guia De Isora
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
Palacio De Isora Gran Melia
Gran Meliá Palacio Isora Hotel Guia de Isora
Gran Meliá Palacio Isora Hotel
Gran Meliá Palacio Isora Guia de Isora
Gran Meliá Palacio Isora
RedLevel At Gran Melia Palacio De Isora Guia Tenerife
Gran Melia Palacio de Isora
Gran Meliá Palacio Isora Resort Guia de Isora
Gran Meliá Palacio Isora Resort
Gran Meliá Palacio de Isora
Gran Melia Palacio de Isora Resort
Gran Melia Palacio de Isora Guia de Isora
Gran Melia Palacio de Isora Resort Guia de Isora

Frequently asked questions

Does Gran Melia Palacio de Isora have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Gran Melia Palacio de Isora pet-friendly?

Yes, this resort allows dogs (limit 2 total). There's a fee of EUR 80 per pet, per day. Service animals are exempt from fees.

How much is parking at Gran Melia Palacio de Isora?

Self parking is available for EUR 10 per night.

What time is check-in at Gran Melia Palacio de Isora?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Gran Melia Palacio de Isora?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Gran Melia Palacio de Isora?

Some rate plans available at this property are all-inclusive.

Where is Gran Melia Palacio de Isora located?

Located in Guia de Isora, this beachfront resort is on the boardwalk/promenade, 0.4 mi (0.6 km) from Alcala Beach, and within 6 mi (10 km) of Los Gigantes Marina and Los Gigantes Beach.

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Gran Melia Palacio de Isora Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 271 out of 455 reviews
Rating 8 - Good. 128 out of 455 reviews
Rating 6 - Okay. 28 out of 455 reviews
Rating 4 - Poor. 17 out of 455 reviews
Rating 2 - Terrible. 11 out of 455 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have just returned from a 5 night winter break here. I have travelled extensively but this hotel is up there with some of the best i have stayed in, certainly in Europe. The staff were all extremely polite friendly and professional. The pools and grounds were beautiful, but the town outside tge horel was very limited. We decided to upgrade to all inclusive on arrival which i would recommend due to the local town being limited for dining options. The dining on offer at the hotel was absolutely great and i couldnt fault it at all. The roon was spacious and clean but a little tired looking. I would have expected more minibqr items to be included with AI. The hitel is expensive but tge quality was spot on. We had the most relaxing lovely holiday
Stayed 5 nights in Jan 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Incredible pools and views. Would recommend. The heated family pool was very cold, but after guests raised their concerns it was eventually resolved. The staff did their best to support us and accommodate us. Can’t thank them enough for helping to make it special.
Stayed 5 nights in Dec 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, exceptional pool, beach is a fine minute walk away, rooms are very spacious and nicely decorated
Stayed 7 nights in Sep 2024

10/10 Excellent

Shabana

Liked: Cleanliness, staff & service, property conditions & facilities
really nice and peaceful place
Stayed 2 nights in Jun 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Pools are amazing. Breakfast was great
Stayed 9 nights in Aug 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel, the pool is beautiful and just the prefect place to relax.
Stayed 3 nights in May 2024

4/10 Poor

LAURA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay clear - it all looks amazing from the outside and also the inside but the food in all restaurants is inedible - frozen / not fresh / awful awful food - my family didn’t eat all week we survived on crisps and chocolate bars and just about the breakfast was ok. Definitely not a 5 star hotel - if you have heard the saying champagne lifestyle lemonade pockets then this sums up the gran Melia.
Stayed 3 nights in Dec 2024

6/10 Okay

Martha

The food was very average at best - except the nachos which were good! even the non buffet restaurants were average rather than amazing. Food was very bland. Staff were ok some lovely but most just doing their job. Often a wait to be seated Sustainability was not really featured as a priority which I would expect of any 4 star hotel in 2025. On the last night we found 2 huge cockroaches in our room- the response was to blame the near by banana plantation! We got a second room to sleep in but we had to suggest that… No compensation was offered. The music was awful The sun loungers were old and super basic with no lower angle as an option so seated or flat. The service around the adult pool was patchy On the up side it is aesthetically beautiful the spa was nice, and the weather was beautiful.
Stayed 5 nights in Jan 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool-Service would be nice.
Stayed 9 nights in Sep 2024

10/10 Excellent

Nimalan

Liked: Property conditions & facilities
Excellent hotel. Friendly staff and top facilities with large outdoor infinity pool. Excellent food and wide eating options as well.
Stayed 4 nights in Nov 2023

10/10 Excellent

Ntobeko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place wish we had more time. Very clean and the surroundings are breath taking.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with service minded staff
An extremely well run large hotel with service minded staff and nice entertainment in the evenings.
Beautiful green gardens
Stayed 3 nights in Jan 2024

10/10 Excellent

Nicholas

Liked: Property conditions & facilities
Really first class. Wonderful and helpful staff with great facilities in a beautiful hotel. My only complaint is that I found it almost impossible to book the hotel restaurants. And some great local beaches nearby.
Stayed 5 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favourite hotel in Tenerife
Our favourite hotel in Tenerife, this was our third time here. They have kept their standards high all the time. Excellent range of restaurants. Besutiful property and location.
Stayed 4 nights in Feb 2024

10/10 Excellent

Shanil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place looks fabulous
Stayed 3 nights in Nov 2023

10/10 Excellent

Kelvin Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Apr 2024

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely break
A lovely resort but if you did want to eat in the non-buffet restaurants in the evening it is challenging to book! However there are some really lovely local restaurants serving delicious food in the town - just a short walk away. It is surprising that a 5 star resort doesn’t offer complimentary water for guests in the room. Or offer water fountains around the resort to ensure that guests stay hydrated. However the resort is lovely.
Stayed 5 nights in May 2024

8/10 Good

Michael John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation, housekeeping and staff were good as were the facilities. On the down-side, the specialty restaurants were difficult (if not impossible) to book and the additional snack sessions didn't exist
Stayed 8 nights in Sep 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another lovely stay in Gran Melia
Another lovely stay in Gran Melia. A welcome drink was offered on arrival which was greatly appreciated after a long day of travelling. We enjoyed a fabulous breakfast every morning in the beautiful plaza. We were made feel very welcome by all hotel staff. Every visit we enjoy the evening entertainment. Room has everthing you need and very comfortable bed. The only negative - please consider mattress toppers/pads for the sun loungers as they are not very comfortable!
Stayed 5 nights in Jan 2024

6/10 Okay

Everaud

Disliked: Staff & service, property conditions & facilities
You need to be prepared to queue for meals which can be very frustrating. First time I have experienced this and could see this was especially frustrating for young families. Poolside snack restaurants you should expect to wait for 30 - 40 minutes. The standard of food was generally high although kid options were limited and often chips were cold. The al la carte restaurants (if they could be booked) the food was not as good as the buffet. There is no pool side service for drinks which meant a long walk to the one poolside bar (who refuse to provide trays). The hotel grounds were pleasant and there were plenty of available sun lounges around the adult pool. The gym although small had a good selection of equipment. The spa was nice. Location of the hotel not great - no local amenities and a taxi to the main resort costs around 40 EURs one way. Certainly not a five star experience but suspect its one of the better hotels on the island (from what I could see).
Stayed 7 nights in Aug 2024

8/10 Good

Remy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The reservation procedure and queuing for lunch and dinner is appalling and unacceptable for what you believe is a 5 star hotel
Stayed 7 nights in Oct 2023

6/10 Okay

SINISA

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property all around , didn’t like that some stuff said they don’t speak English but left a plate of food on my table as we where getting our food..
Stayed 6 nights in Nov 2022

8/10 Good

GEOFFREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet room. Hated the long walk to my room, but that is the room i chose.
Stayed 7 nights in Sep 2022

4/10 Poor

Christina

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Was not a 5 star hotel experience. Food was just ok. Poorly maintained but clean. Changed my room when I complained about the smell and the wet pillow. Found the service to be good but not memorable.
Stayed 7 nights in Oct 2023

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this resort. We treated ourself to this 5 star hotel for our anniversary. They have an incredible pool, the biggest salty water pool in Europe and the Spa massage made me fly. The location itself is stunning and it's 30 seconds walk from the ocean. The staff has always been helpful and kind whenever we asked for something. Dream place and you feel like a king/queen. What could have improved: Big hiccup when we checked in. The reception OFFERED us a vip plan (red level) as a special thing for our anniversary, but the dream crushed when they presented me the price that was double what I already paid in my reservation. When I asked what was included with it, again lack of clarity in the explanation. I was in the end convinced to upgrade because it was deemed as sooo much better, but then when I realised that it was just a better room, jacuzzi, some kids free areas and more exclusive restaurants (that you have to pay separately) we knew it was not for us and we asked to downgrade (all this took 2h where we did not have a room yet). In that moment I wanted to give 1 star for that service. I give 4 stars overall as all the other staff members did their best to help us and make our stay a positive experience so 5 stars to them. Special mentions to Dieny and Mathias, super friendly and professional, who went over and beyond. Another inconvenience was that our room had a panel coming off above the bed that was full of dust behind. We changed room in the end.
Stayed 2 nights in Oct 2024