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"Great location"

"Great mid price hotel for boarding at niseko, property was lovely. Beds were amazing, but after 26 hours of travelling, any bed would be! "

"This hotel was amazing for our first time in Niseko. The room was perfect, we enjoyed the free breakfast and bar daily, and loved the shuttle system to and from the mountain. I would absolutely stay here again! "

"The stay here was amazing! So close to the mountain and the ski valet was tremendous. All the staff are eager to help guests when they need anything. Would absolutely come here again. "

"Onsen in room was awesome , views from the onsen were amazing staff were helpful and the location was perfect "

"View from the room and the distance to skii lift is fantastic. Hot water in bathroom hot for a while, cold for a while, very unpredictable and made showering not pleasant at all, and this happens in all the shower room in the unit I stayed in. Many bugs in the room, most of it dead, looks like house keeping didn't see underneath the sofa chairs. I stayed for 10 days, they only cleaned the room every 2 days, 1st and 3rd day they replenish the amenities for the facial lotion that comes in a small bag, after that, seems like they don't keep up the standard to replenish anymore. Concierge doesn't seems professional enough to know their maps well, each time I ask for nearby food, no particular brand, maybe just ask nearest ramen store, they have to take 20-30mins to see the map to give an answer.. dryer in unit is a very old model and old brand, you can smell the burnt smell on your hair after using it, for a 5 star hotel, I would really expected more on the standard. Feeling from this hotel.. everything is a no, there's no leeway, should be more accommodating and more open to customers to provide a better service and happy customers so that they will come back again in future. "