Find all hotels by RIHGA Royal Hotels in Kusatsu from SAR 274

"From check-in to check-out the staff was courteous and took care of our needs. They have a restaurant on one of the floors, along with a coffee bar and bakery near front desk reception. They also have a roof top bar and other amenities. We definitely took advantage of the laundry which was super easy and convenient. The front desk were English-speaking friendly and also knew how to speak Japanese which made our unexpected situation handled smoothly. We tried to ship a parcel back home at a nearby post office thinking it would arrive by the time we returned to the States. Instead we got a message from Nohga Hotel that the parcel had some challenges and got sent back to post office and alerted the hotel. That’s when one of the staff members, Moe (pronounced “Mo-Aye”) contacted me and coordinated the logistics with the post office where we could get our parcel back on the right foot. She took the time to get the specifics and make extra efforts to ensure our package was going to ship properly. We definitely appreciated all her efforts and professionalism because we were already back home and felt helpless. This is why we love Japan, the staff and people are very willing to help out as long as you can be professional, open-minded, and respectful. If it was any other country this package would’ve have been a loss. Thank you Moe and Nohga Hotel for having the best people at your hotel. Something like this will definitely go far and we will return to thank you for the help! "

"Great location and beautiful property. "

"Loved it"

"Very clean and easy to navigate the surrounding area. Close to a lot of cool little hot spots."

"Excellent hotel."

"Great hotel! Amazing staff"

"Just across the train station. Lots of restaurants around the area. The train sounds can be heard a bit but it does not bother me. The rooms are spacious (booked 2) for Japan standards. There is an ice machine and water refilling station on our floor (I believe there is one on every floor) Easy check-in and check-out. The staff were very nice. One of the best hotels I’ve stayed in Japan (this is my second visit to the country and have stayed in 3 hotels each time)."

"We stayed in the luxury family room which was massive, we had four beds two at either end of the main room with a lounge, TV and seating area in between. The room has a large bathroom containing two different shower/bath options allowing two people to shower separately at the same time and a separate toilet. The hotel is only a short walk from Kyoto Station which contains many restaurants and food and transport options. I highly recommend this hotel, I would definitely stay here again."

"Beautiful hotel!! Exceptional amenities and service. Truly one of the best hotels we’ve ever stayed in. I would come back to Kyoto just for this hotel."