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"Great customer service "

"Very nice and clean overall Friendly and polite staff"

"This property met all our expectations! I’m glad we were able to confirm this hotel during the MLB Tokyo Series! "

"This property is far superior to the other Haneda airport hotel. Rooms are generous in size and comfort. Will definitely stay here again"

"The staff at the property were courteous and helpful. The breakfast buffet was spectacular! The hotel is conveniently located next to a metro station, super market and post office. "

"I stayed here for 9(10?) nights on my first visit to Tokyo. The location is great--right beside the Ryogoku station on the Chuo line, with connections to everywhere. There's a beautiful walkway beside the Sumida River both north and south, and you can easily walk to Sensi Jo/Asakusa. The Skytree is a bit farther but on a nice day a lovely walk. The Sword Museum, Sumida Hosukai and Edo-Tokyo are within staggering distance, as well as the mysterious Sumo arena. The Museum of Contemporary Art is not far either. Plenty of restaurants nearby at various price points (I highly recommend Bistro Ryumilu, which is tricky to find but fantastic.) The hotel's Onsen in the basement is lovely. My room was small but fine for one (it would have been very snug for two.) There are bigger rooms, but I wasn't in any of them... The city view is lovely and worth it, and the hotel's "hallways" are actually an open roofed courtyard--it was snowing inside one day and quite beautiful. You'll read complaints about the elevators being slow--they aren't *wrong* but a bit overrated. I was only in a very full elevator once or twice, and never had two wait more than a couple of minutes. This too shall pass, and you'll be enjoying the sights of Tokyo soon enough. I'd gladly stay here again if i came back to Tokyo. You could stay in Shibuya, Ginza or Harajuku I suppose but it's busy and noisy and expensive. I had a fantastic time and already miss the Sumida walk."

"I really liked staying here since I’m not into nightlife and appreciated the quiet neighborhood after a full day of sightseeing. The breakfast was a big plus, anything you could want and more. Our room was quiet and comfortable. My only complaint would be the stained old carpet in hallways but I wasn’t hanging out there anyway. Train station a 3 minute walk . Staff is friendly. "

"Very easy to walk able "

"It was really close to the Metro Government Building and 10 minute walk to Shinjuku station. You could also walk underground to the station if it’s raining outside but it took us 3 days to figure out how to walk back to the hotel underground. Last day, we finally figured it out. The twin beds room was small and we couldn’t open our luggage on the floor. We had to put it on our bed to get to our luggages. We were only there 5 days so it was fine just for sleep. Very clean, staff spoke English, very helpful and friendly. The area was great and close to everything. "