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"There were just a few English speaking employees, Iwata was one of them and then the facility was a little dated but they tried hard to keep it up to par; our first room was clean except that the bathroom had a rotten wooden panel that I discovered was the cause of the smell, so after spending time with 3 people for a few hours I had the room changed to a newly refurbished and clean one...maybe because of the whole situation I got some allergies going, not pleasant. The outside area is kept clean but there were some visible area (from the windows) that looked in shambles considering that the lake & mountain views were nice, so I pointed that to the manager and staff. Dining is limited and there is JoJo restaurant near by/across the street that hit the spot. The Onsen area was good and my wife used it many times, so communication had his changes and beware of the older rooms that might have some issues that should be addressed asap with pictures with the staff."

"Parking is available and it is convenient"

"We had Suite Room B and it was very spacious and well maintained. Rurikoh had many good services (free shuttle to/from Kagaonsen train station, spa w/massages, outdoor foot onsen, taiko drum performance, free afternoon snacks), a beautiful outdoor onsen and large indoor one, very good traditional Japanese breakfast, and very welcoming staff. A short walk (approx 8 min) to several grocery stores and restaurants."

"Everything was as I expected. Staff were friendly and the facilities were great! "

"The food was good, most of all the amenities you had to pay for. "

"AC of my room didn’t work because of hotel’s setting. So I opened the window of my room all night. And the shower room is full of mold."

"It was good, room was nice. Staff friendly "

"良い"

"This was my first hotel in Japan. Great value for the quality of the stay. The location has plenty to offer in a walkable distance, including close proximity to the Shinkansen (bullet train). I staid here to be able to visit Daihonzan Eiheiji. The bus to Eiheiji temple is at the transportation center where the Shinkansen and other trains depart. "