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"The staff were kind and helpful. Rooms were spacious and cosy. Excellent experience!"

"This is a larger complex but it felt like a cozy ryokan throughout, especially in the rather large Japanese style room that I had. Staff speak little English but were friendly enough to work around my poor Japanese."

"Staff are very polite and helpful. Best part is the hotel is only 5 mins from JR Yamagata station, very convenient. There is also a bus terminal at the train station with buses to various attractions like Zao onsen etc. Only down part is the pillow was very flat, hence not comfortable to sleep on."

"Wrhis was our second time. We stayed here last year in March also liked this hotel very much, especially after staying at the hotel where the real estate was very expensive; so, we not only didn’t have a closet, or space to walk to get to other side of the bed."

"I like the fact that we don't have to eat there because we are vegetarian and there are restaurants in walking distance that offer vegetarian options "

"Grand but somewhat dated. Room was larger than I expected. Bed comfortable. Bathroom acceptable and functional, though furnishings quite old. Friendly and helpful staff."

"It was very convenient and clean hotel. Even amenity was excellent! I would like to come back soon!,"

"Ok"

"We loved: (1) the spotlessly clean and spacious room and communal areas (2) the view of trees and the sound of the river outside our room (3) relaxing in the hotel's indoor and outdoor hot spring pools (4) helpful staff. The only thing that could be improved would be teabags (お茶 or black tea), either for free in the room or to purchase from the front desk."