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"Had to make an emergency trip from California to Hilo. My dad was being energency disembarked from a cruise shio where he was near death for 5 days at sea. Fortunately the Holland America medical team were able to keep him alive to Hilo where i met my mom at the ER. Dad is going to make it home eventually. The staff, especially Cindy at the front desk were BEYOND helpful and showed extreme compassion when dealing with my 79 year old mom and making sure she is as taken care of as they could possibly do. The rooms are very clean and the beds are very comfortable. All we needed was a little confort and quiet after long days at the hospital. The free nightly voucher for a Mai Tai didn't hurt as well. It wasnt a vacation this time, but ill definitely return for one with my wife and kids. Its a very convenient location."

"I love the old Hawaiian look that the Wild Ginger Hotel provides. There were no fancy pictures or decorations but what they did have, gave me a sense of old Hawaii. I enjoyed every bit of staying there and I plan on staying there again."

"Great location. Seriously about 2 miles from Hawaii Volcanic National Bank. Check in with code so no time restraint. There are snacks available all day. Room is spacious and clean. "

"Rooms were clean Facility pretty old Lots of stairs No elevator"

"This was an amazing place to stay and adventure in the park and surrounding area! What a view! Great and memorable stat. Thank you!"

"The staff was super friendly. Very helpful with questions and information."

"Clean and spacious rooms. Staff was helpful and courteous. Will recommend lodge to others. My family loved the beautiful birds singing outside our window. From our porch, we could see geese and goslings in a small pond. Super cute. Kona is nice but Hilo rocks!!! Great common area. Really clean."

"Very nice stay! Clean, and staff was very nice! Beautiful views too "

"We stayed in this home for the full month of March 2025. We rated this a 10 based on our top three requirements: next to the ocean, clean, comfortable beds. This home met all three requirements. The ocean with its spectacular crashing waves, stunning views, and swimming turtles was wonderful. The sound of the waves at night along with the comfortable bed made for excellent sleeping. The home was clean and the two new area rugs were a nice update. However, as others have noted, this home would benefit from additional updates. For example, the couch is very uncomfortable. Our inquiries via email were answered promptly. Overall, we enjoyed our stay."