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"Beautiful property! The kaiseiki meal was top notch, the onsens were beautiful. I just wish the inside baths could have differing temperatures instead of having similar temperatures (would have been nice if one was even hotter). "

"Nice property, Very high tech"

"Amazing place "

"The hotel was very cool and I really enjoyed the decor and amenities. The breakfast was fabulous. I especially enjoyed hot springs at the hotel. "

"This was one of the best stays I've had recently. The staff were very helpful and went out of their way to make our experience great. We ordered room service and it arrived with a smile and a special treat. The traditional rooms were very clean and were lovely. The hot springs Onsen were great. We had 2 reserved times for our room and enjoyed a private indoor/outdoor experience. "

"It was our first time coming to Hakone and staying at the hotel with a private onsen in a room. Staff were nice and polite. Both dinner and breakfast were excellent. I would love to come back here again! My favorite was a private outdoor onsen. It made our first trip to Hakone very special and memorable. Arigato gozaimashita! "

"This hotel was my favorite out of the 4 we stayed in during our Japan trip. The beds were comfortable, bathroom had all we needed and the balcony gave us the most amazing view in the morning, definitely get a room facing the water and mountain. We could see the Pirate ship as well from our room. I loved that the booking came with buffet meals- fantastic options. I loved our stay in Hakone and this hotel. They even had a feared outdoor foot bath to rest your feet after walking. You could use there onsen or book a private one. So many extras on the property. Just an overall amazing stay during our trip."

"Very friendly "

"The property is amazing! The staff were helpful and kind, the food was incredible and the onsen were immaculate. One of the best places I have ever stayed. 10/10 would recommend. "