Find all hotels by Shangri-La Hotels and Resorts in Gongshu from SAR 490

"Well cleaned hotel"

"Beautiful scenery and lake side gardens "

"Good choice "

"It is a good and very new hotel"

"Great service, great rooms, super clean, nice view, helpful staff, great price"

"Great place to stay. Great location too. Will revisit if I travel to Hangzhou"

"Modern facilities. Nice staff and lots of food choices ."

"The staff are extremely nice and friendly. They were doing their best to meet my needs. The location is also very convenient, close to all kinds of eateries. "

"On the night I checked in they called me that my takeaway arrived and they will deliver to my room, then mysteriously my meal disappeared, hotel staff said it was delivered to the hotel next door, which are belonged to the same group with them, and he would get the food for me from the next door, and nothing came after that, I worked till 3am and went to bed hungry. I was suddenly awakened by a loud noise on my door at 5:50am, someone was pushing my door hardly and trying to open my door. I was shocked and called hotel staff, she replied that the one outside my door was not hotel staff, and they have nothing to do with that. After I called the hotel staff, I saw through the doorhole that the guy outside my door received a phone call and left. Then at 7am again I heard some noise outside the door, and I saw another men squatting at the door, I called the hotel staff again and he did not gave any response on phone. So I called police. The police checked the CCTV and found out those guys who was trying to enter my room and was squatting at my door were from the room next door...It was a terrible unsafe experience for a female stay alone in this hotel, and from the beginning to the end, the hotel staff did not do anything or say anything on my disappeared meal, or my horrible experience, they were like they do not even exist. I paid full price for the horrible day, without food and sleep. The worst experience ever. "