Find all hotels by Shangri-La Hotels and Resorts in Gongshu

"3 days stayed in this hotel. Concierge Mr Yann who helps me booked train ticket since I am a foreigner. Yann is very helpful. He helps me buy train ticket, reminding me to be on time before train departure and ensure I arrive safely and without any issue. He really care about his hotel guest. I really impress with his attitude and service. Will recommend this hotel "

"On the night I checked in they called me that my takeaway arrived and they will deliver to my room, then mysteriously my meal disappeared, hotel staff said it was delivered to the hotel next door, which are belonged to the same group with them, and he would get the food for me from the next door, and nothing came after that, I worked till 3am and went to bed hungry. I was suddenly awakened by a loud noise on my door at 5:50am, someone was pushing my door hardly and trying to open my door. I was shocked and called hotel staff, she replied that the one outside my door was not hotel staff, and they have nothing to do with that. After I called the hotel staff, I saw through the doorhole that the guy outside my door received a phone call and left. Then at 7am again I heard some noise outside the door, and I saw another men squatting at the door, I called the hotel staff again and he did not gave any response on phone. So I called police. The police checked the CCTV and found out those guys who was trying to enter my room and was squatting at my door were from the room next door...It was a terrible unsafe experience for a female stay alone in this hotel, and from the beginning to the end, the hotel staff did not do anything or say anything on my disappeared meal, or my horrible experience, they were like they do not even exist. I paid full price for the horrible day, without food and sleep. The worst experience ever. "

"great location and facility for business travel. "

"It’s in a very good location and good service!"

"What I love the most about this stay are 1. Sumptuous breakfast 2. Location and proximity to Wulin night market & West Lake 3. Customized pillow 4. View of West Lake"

"The staff were very helpful and accommodating. Highly recommended!"

"Nice location and classic four seasons service. As a new hotel, some of the staff seems new to work, but I can see them trying their best to accommodate. "

"Nice rooms and property "

"Good"