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"We travel with two kids. Staff are nice, room and amenities are good. Room is spacious. Foot steps for drug stores and plenty of restaurants nearby. We stayed here for the third time, and this time we stayed for 5 nights. Just like home in Nagoya for our family."

"Perfect"

"Everything was great, but the only hangup is the laundry service where you have to bring your bag of dirty laundry down to the reception for cleaning and pick it up from there as well. Found it very strange as I’ve never had to do this is any hotel I’ve ever stayed in worldwide!"

"This hotel was beautiful, it was clean, spacious and the staff was very nice. The Nagoya Train station is right under the hotel, with plenty of dinning choices, it also has a shopping mall. "

"I left my luggage with the reception when I had to make a 2-day trip to Tokyo. When I returned to Nagoya and checked in again, the staff used their initiative to transfer my luggage to my newly assigned room. This was much appreciated because I checked in near midnight and was carrying some luggage from my Tokyo trip. "

"Excellent customer service. All staff is very attentive and helpful, all with a smile and professional. Room is large compared to other hotels in Japan."

"Friendly staff. Easy check in and out process. Outstanding location. "

"Lovely hotel with nice view of the river and Gifu castle high up on the hill. It is in a good location for our out of town side trips. We would stay here again. "

"The stores were all closed when we arrived on a Tuesday but the hotel was lovely and the staff were wonderful. The good was very good and the outdoor bath was heavenly. "