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"We enjoyed our stay at this hotel. Everything was perfect other than the fact that the reception staff asked for additional payment for free breakfast for our twin kids(age=11 years) . They were already added to the reservation so it felt a bit weird. However they later agreed to waive the payment as a courtesy so at the end it was all good. Nice ambience and overall very friendly staff with clean premises. "

"I went there with my wife. I love the hotel is very quiet and very Zen. They offer great yoga classes. They don’t have a gym on site. The breakfast is excellent. The food in the restaurant beside the breakfast is OK it’s not the greatest."

"From check in to check out service was amazing, def. 5+ stars, the room with a private balcony, the bed, the pillows simply great. the pisco sour at the bar in the top 2 that I have drank around the world. The food great, ceviche corvina, sea bass, arroz caldoso and the camarones chupe 10+. The SPA you will need to have the Inka package, had it before traveling to SDQ a few hours before and totally relaxed. I will stay again. Thank you!"

"Beautiful hotel and great staff."

"The location of Los Portales is very very good. The rooms and staff were great. We had absolutely no complaints."

"This is an amazing find in Cusco! Close to everything (safe and walkable to city centre, restaurants and museums) and even next to the artisan marketplace. The breakfast is probably one of the best I have seen with so many options - classic omelettes to Peruvian cuisine. The shuttle from/to the airport was wonderfully convenient. And if you go on an O/N excursion to Machu Picchu, they are happy to store your luggage safely and secure. Couldn't ask for a better option in Cusco!"

"Situated in the old part of the city gives one easy access to the prettiest area of the city. Love the central patio and the excellent food in the restaurant. Hotel employees are helpful and friendly. I highly recommend this property to those planning a trip to Cusco. "

"I recently stayed at the Novotel in Cusco and had an exceptional experience. The check-in process was quick and easy, and the front desk staff was incredibly welcoming and friendly. A special shoutout to Marco at the front desk, who went above and beyond to make sure we felt at home—he’s warm, attentive, and has a great understanding of guests’ needs. The location of the hotel is fantastic—quiet yet conveniently close to the city square, making it easy to explore Cusco on foot. The rooms were spotless, and the beds were incredibly comfortable, providing a great place to relax after a day of sightseeing. The breakfast buffet offered a wide range of options, making for a perfect start to the day. Overall, I highly recommend Novotel Cusco for anyone looking for comfort, convenience, and exceptional service!"

"Wonderful stay, and Jimmy at the front desk was a big help!"