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"Overall it is the 2nd best hotel we stayed at during our trip. It would be the best if not for the so-so breakfast buffet experience. We stayed 2 nights, the first day's breakfast we unfortunately encountered the one lady working as the hostess hat morning who was less than welcoming and didn't even let us know we can order eggs (included with breakfast buffet). She also was so loud and chatty with this other guest who speaks the same language. I also observed how she spoke with another couple who arrived to inquire about breakfast. Her interaction with them, and the language/tone she used was quite rude and dismissive. She pretty much left them hanging and not really providing any guidance at all even though she is the hostess. Thankfully the second day, it was a new crew, and they were much much better and very nice. "

"Beautiful, staff great"

"This hotel was close to the train station and the Main Street of Zermatt Would stay there again. "

"Beautiful hotel and very central. Close to both train stations "

"An unbeatable view with Matterhorn day and night. Very spacious and comfort room. Nice staff. Location is a bit far from train station but it is acceptable as just walk along the Main Street of Zermatt for shopping."

"Great location, view and hotel staff!"

"We stayed in the 1 bedroom suite which had the perfect view of the Matterhorn. Also close to the train station and had a free shuttle service. "

"Loved the small details in the room, the spa area and the dining room! I would definitely want to go back and stay in this hotel!"