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Phoenix

3.0 star property
Riverfront hotel with free breakfast and a fitness center

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Photo gallery for Phoenix

Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn) | Down comforters, in-room safe, desk, blackout drapes
Mountain view
Reception
Hiking
Front of property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Housekeeping
  • Bar
  • Gym
  • Pet friendly
The current price is SAR 1,040
SAR 1,113 total
includes taxes & fees
31 Mar - 1 Apr

Room options

View all photos for Room

Room | Down comforters, in-room safe, desk, blackout drapes

Room

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Sofa bed - double
Blackout drapes/curtains
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn)

Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn) | Down comforters, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn)

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2012
Down duvet
Blackout drapes/curtains
Private bathroom
  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room (Matterhorn View from Balcony)

Down comforters, in-room safe, desk, blackout drapes

Standard Double Room (Matterhorn View from Balcony)

Highlights

Balcony
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Blackout drapes/curtains
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 2 Twin Beds

Standard Double Room, 2 Twin Beds | Down comforters, in-room safe, desk, blackout drapes

Standard Double Room, 2 Twin Beds

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 2 Twin Beds

Superior Double Room, 2 Twin Beds | Down comforters, in-room safe, desk, blackout drapes

Superior Double Room, 2 Twin Beds

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Blackout drapes/curtains
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Twin Beds

Deluxe Double Room, 2 Twin Beds | Down comforters, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Twin Beds

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2012
Blackout drapes/curtains
Down duvet
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Alpenhotel Fleurs de Zermatt

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
9.4 out of 10, Exceptional, (706)
The price is SAR 1,000
SAR 1,071 total
includes taxes & fees
11 Mar - 12 Mar
Alpenhotel Fleurs de Zermatt

About the neighborhood

Map
Untere Wiestistrasse 11, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Zermatt Visitor Center - 7 min walk
  • Zermatt - Furi - 11 min walk
  • Zermatt-Furi Gondola - 18 min walk
  • Sunnegga Ski Resort - 19 min drive

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Golden India - ‬6 min walk
  • ‪Fuchs - ‬6 min walk
  • ‪Ristorante Pizzeria CasaMia - ‬7 min walk
  • ‪Snowboat Bar - ‬5 min walk
  • ‪Zer Mama Bistro - ‬5 min walk

About this property

Phoenix

Hotel near Zermatt-Matterhorn Ski Paradise
Located close to Zermatt-Furi Gondola and Sunnegga Ski Resort, Phoenix provides a free breakfast buffet, a fireplace in the lobby, and a bar. Treat yourself to a massage or other spa services. In addition to a gym, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Train station pick-up service, express check-out, and luggage storage
  • Bicycle tour information, a TV in the lobby, and tour/ticket assistance
  • 1 meeting room, helicopter/airplane tours, and secured bicycle storage
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Phoenix offer amenities such as free WiFi and safes, as well as sound-insulated walls and espresso makers.
Extra amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 40-inch flat-screen TVs with cable channels
  • Heating, daily housekeeping, and desks

Languages

Dutch, English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 4 mi (CHF 20 per day)
  • Roundtrip train station shuttle (surcharge) from 8:30 AM - 5:30 PM
  • Train station shuttle on request

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:00 AM
  • 1 bar

Things to do

  • Bicycle tour information
  • Bike parking
  • Bike storage
  • Fitness center
  • Helicopter/airplane tours
  • Ropes course
  • Spa services

Conveniences

  • Banquet hall
  • Elevator

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Ski storage
  • Tour/ticket assistance

Business services

  • Meeting room

Spa

  • Couples treatment room(s)
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai

Accessibility

  • Elevator

More

  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Heating

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Cable channels

Food and drink

  • Espresso maker

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Phone
  • Safe
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8 AM - 9:00 PM
Guests will receive an email 5 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per day
Welcoming dogs and cats only
2 total pets
Food and water bowls are available

Children and extra beds

This property does not allow children
Rollaway/extra beds are available for CHF 100 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: CHF 20 per day (22966 ft away)
  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Phoenix Hotel Zermatt
Phoenix Zermatt
Phoenix Hotel
Phoenix Zermatt
Phoenix Hotel Zermatt

Frequently asked questions

Is Phoenix pet-friendly?

Yes, Phoenix allows cats and dogs (limit 2 total). There's a fee of CHF 20 per pet, per day.

What time is check-in at Phoenix?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. After-hours check-in is not available.

What time is check-out at Phoenix?

Check-out is at 10:30 AM.

Where is Phoenix located?

Situated on a river, this hotel is within 1 mi (2 km) of Zermatt-Matterhorn Ski Paradise, Zermatt-Furi Gondola, and Sunnegga Ski Resort. Zermatt (QZB-Zermatt Train Station) is 6 minutes by foot and Zermatt Gornergratbahn Station is 7 minutes.

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Phoenix Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 468 out of 658 reviews
Rating 8 - Good. 158 out of 658 reviews
Rating 6 - Okay. 22 out of 658 reviews
Rating 4 - Poor. 3 out of 658 reviews
Rating 2 - Terrible. 7 out of 658 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at the Phoenix. Great staff and the homemade soup after a long day was amazing!
Stayed 8 nights in Feb 2025

10/10 Excellent

James

Liked: Amenities
Large clean room, friendly staff, good location, large and varied breakfast
Stayed 4 nights in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very close to station and town staff are very helpful hotel is very clean and buffet breakfast is good
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Amazing hotel in a great location with beautiful views. Breakfast was delicious too. Highly recommend.
Stayed 2 nights in Sep 2024

8/10 Good

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, very new and clean, nice comfortable rooms. Friendly and helpful staff. Just a 10 minute walk to train station and restaurants.
Stayed 3 nights in Sep 2024

8/10 Good

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities
A little misleading on location compared to downtown - one of the longer walks in the area to get to the downtown. Great staff and clean - good value.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 6 nights in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, newly renovated, very clean, nice room and bathroom with great view, great staff. complimentary breakfast is a plus. What a pleasant stay!
Stayed 2 nights in Aug 2024

10/10 Excellent

Audun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Hotel with great service!
Friendly and personal service. Really good advise on tours, hikes, restaurants and everything we needed! Will stay here again!
Stayed 2 nights in Jul 2024

10/10 Excellent

Indo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back soon.
Nice view, clean, comfortable
Stayed 2 nights in Sep 2024

10/10 Excellent

Kin Hin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All my family including my furry friend had a very nice stay at Phoenix. All the staff are friendly and helpful. We will definitely come back again xx
Stayed 2 nights in Sep 2024

8/10 Good

Jasbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect view of Matterhorn from room
Good hotel. Soap could have been bigger. Towel quality could be better too. Excellent view of Matterhorn from the room
Stayed 2 nights in Sep 2024

4/10 Poor

Dr.rajpal

Felt tight
Stayed 1 night in Oct 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, cozy hotel great value
We stayed 2 nights and we highly recommend. Excellent rooms, short walk to all Zermatt attractions and downtown without the noise and crowds of the main streets. It feels like a family-run hotel. Staff are so kind, breakfast has good variety. You won’t regret staying here.
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay but can be better
Receptionist and breakfast crew were friendly and helpful. Do take note that hotel rooms doesn't have fridge nor kettle. Also, beds and pillows are very soft which might not be suitable for some people.
Stayed 2 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to RR station and Sunegga lift. Nice staff
Stayed 3 nights in Jul 2024

10/10 Excellent

Mahnaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent stay, property, most friendly staff, super clean, top breakfast. Will definitely stay here again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Adrien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, perfectly clean, good breakfast buffet and very helpful staff for explaining all the activities to do around Zermatt
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great hotel, location and service! Extremely hospitable staff and the rooms/location were perfect.
Stayed 1 night in Aug 2022

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Amazing stay, great location, very friendly staff, suggestions for walking routes and dinner. Well equipped room, very clean.Good breakfast, would love to return.
Stayed 2 nights in Sep 2023

10/10 Excellent

HNIN YADANAR

Liked: Cleanliness, staff & service, property conditions & facilities
Clean n nice hotel! The staffs are friendly
Stayed 2 nights in Jun 2023

10/10 Excellent

Maureen Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and quick to respond to enquires. I would recommend this hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely place to stay during our family ski vacation. The rooms are spacious and well appointed. The staff was kind and helpful in every respect. They gave good inside information on snow conditions and skiing options. Also provided list of dining recommendations. Highly recommend staying here!!
Stayed 6 nights in Mar 2024

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! spacious and very clean room. Excellent breakfast, friendly and helpful staff.
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. We felt welcomed every moment we saw someone there. Great recommendations for where to eat and go were given. Very happy with our choice of hotel
Stayed 3 nights in Aug 2023